Linked by Thom Holwerda on Mon 27th Feb 2012 12:22 UTC
Mozilla & Gecko clones And even more news from Mobile World Congress in Barcelona. Mozilla has announced a partnership with Telefonica and Qualcomm, which will bring Mozilla's Boot to Gecko HTML5-based mobile interface to devices later his year. This is a huge boon for the fully open source environment.
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RE[2]: Comment by lucas_maximus
by lucas_maximus on Mon 27th Feb 2012 15:23 UTC in reply to "RE: Comment by lucas_maximus"
lucas_maximus
Member since:
2009-08-18

I've only just moved to spain, and they have pretty much a monopoly over Spain. Everyone English Spanish speaker I currently spoken to hasn't had anything good to say about them.

Edited 2012-02-27 15:23 UTC

Reply Parent Score: 3

dariapra Member since:
2012-02-27

Written from Spain by a Spaniard.

Monopoly? Yes and no. I am tired of Telefónica and my Internet connection and cellular phone service are not provided by Telefónica.

On the other hand, there are many places of Spain where the only available services are those offered by Telefónica... but this happens just because other companies refuse to offer them in those areas, since they are no profitable (mountains, low population).

'Legendarily bad customer service'? Yes, but not worse than Vodafone or Orange, which I have also suffered.

Edited 2012-02-27 17:03 UTC

Reply Parent Score: 5

sicofante Member since:
2009-07-08

"there are many places of Spain where the only available services are those offered by Telefónica"

That's required by law. They are the dominant operator. Also, they became a corporation after being the state monopoly and that was part of the deal. They just can't stop providing those services. If they could, they would.

Sure Vodafone or Orange have a bad customer service. As a matter of fact, there's no such thing as a good customer service in Spanish telephony, but this news has nothing to do with B2C, but B2B. This is not about Telefónica dealing with their customers directly (which is plain abuse ordinarily). It's about Telefónica sponsoring a very interesting project. As I said before, hopefully they're just pouring money into it, not providing any technical advice or direct participation.

Reply Parent Score: 2