Linked by Thom Holwerda on Thu 15th Mar 2012 22:01 UTC
In the News While there are some upsides to closed application stores like the App Store, they're not a universally good thing. The story of Bryan Lunduke is an example of what happens when you depend on a company, but a company does not depend on you.
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Apple has no excuse
by ozonehole on Fri 16th Mar 2012 02:10 UTC
ozonehole
Member since:
2006-01-07

Thom, I think you're being too kind to Apple on this one. Although I don't really know the details in this case, just because the developer is a small-fry doesn't mean that Apple should be dismissive of him. If they've cut off his income due to a "technical glitch" and are in no hurry to correct the problem, they should have full legal liability for his losses. I'll bet if they had to pay for the damage, they wouldn't be so dismissive.

If my ISP suddenly terminated my Internet connection for no reason and took weeks to restore it while ignoring my complaints, I'd be more than a little angry. And if my income depended on that connection, I'd want compensation. In the case of an ISP, I could switch to another provider, but if you're a developer for iEverything you've got no other place to go besides the Apple Store. Seeing how this gives Apple a monopoly, they shouldn't be allowed to abuse this position, but I'm not surprised that they do.

Reply Score: 2

RE: Apple has no excuse
by arpan on Fri 16th Mar 2012 03:32 in reply to "Apple has no excuse"
arpan Member since:
2006-07-30

You are right, Thom is being too kind to Apple, but I don't think that it's because he wants to let Apple off the hook. It's because he wants the article and the discussion here to be about App Stores and not about Apple's policies.

Reply Parent Score: 5

RE: Apple has no excuse
by ilovebeer on Sun 18th Mar 2012 06:07 in reply to "Apple has no excuse"
ilovebeer Member since:
2011-08-08

Thom, I think you're being too kind to Apple on this one. Although I don't really know the details in this case, just because the developer is a small-fry doesn't mean that Apple should be dismissive of him. If they've cut off his income due to a "technical glitch" and are in no hurry to correct the problem, they should have full legal liability for his losses. I'll bet if they had to pay for the damage, they wouldn't be so dismissive.

Apple is not responsible for Bryan Lunduke's decision to rely so heavily on the app store for income. Further, it's not their responsible to make sure he is being financially responsible and prepared for emergencies such as this.

If my ISP suddenly terminated my Internet connection for no reason and took weeks to restore it while ignoring my complaints, I'd be more than a little angry. And if my income depended on that connection, I'd want compensation.

You being mad and wanting to be compensated doesn't entitle you to it.

In the case of an ISP, I could switch to another provider, but if you're a developer for iEverything you've got no other place to go besides the Apple Store. Seeing how this gives Apple a monopoly, they shouldn't be allowed to abuse this position, but I'm not surprised that they do.

First of all, there's no proof of any kind that Mr. Lunduke has been abused in any way. While he may think fixing 'his' problem should be higher on their priority list, they may see it differently. Maybe the "glitch" he's referring to is a symptom of a bigger problem. Maybe they're spending their resources try to resolve the issue rather than cuddle and comfort everyone who calls in to complain. Let's not forget, when Bryan Lunduke sells his wares in the app store, Apple makes money too. It's not just profit loss for him.

I read Bryan Lunduke's story with an open mind. By the time I was finished reading it, I had little sympathy for him. He wrote several paragraphs more or less blaming someone else for his problem. At no point did he really take responsibility for his choices and dependency on a single service.

He then creates a SaveMyHouseFromApple.com website as if to suggest that Apple is somehow responsible for his lack of financial planning and security. While putting a picture of his kid on a website can be touching, it doesn't change the fact that Apple hasn't done anything to him other than provide questionable customer service.

Everybody has a sob story... And it's always someone elses fault.

Reply Parent Score: 2