Linked by Thom Holwerda on Wed 11th Apr 2012 23:51 UTC, submitted by bornagainenguin
Google "Just got off the phone with Google over their Android app store (Market or Google Play to those keeping track of the name changes) about an application that I purchased that can no longer be found. Evidentially their new policy in the Market can be summed up as a head shrug and the words 'I got mine'. They have decided their fifteen minute refund window is not only absolute, but also applies even in cases where the developers are actively screwing over their customers." Yes, it's an angry rant, and yes, if that bother you, you can skip it, but the guy or girl has a point. Google has some major work to do on the Play Store.
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Its the same in the other camp...
by latreides on Thu 12th Apr 2012 00:57 UTC
latreides
Member since:
2011-03-20

The author of the post claims they will move to iOS devices because of this, however iOS does nearly the same thing. If a developer stops supporting an app, or stops paying their yearly fee, their app is removed from the app store and paying customers no longer have access to it. Also updates can remove functionality as well as add it, and companies can do the same thing as these ones did on the Android market. Just because the author hasnt run into this issue personally in the iOS ecosystem (and had to deal with their support people) does not mean it doesnt exist there as well.

That being said, Google does need to take more responsibility for its market.

Edited 2012-04-12 00:59 UTC

Reply Score: 1

googlegotmine Member since:
2012-04-12

The author of the post claims they will move to iOS devices because of this, however iOS does nearly the same thing. If a developer stops supporting an app, or stops paying their yearly fee, their app is removed from the app store and paying customers no longer have access to it.


If this is the case, then what reason does anyone have to buy anything from these app stores? I am reminded of the Microsoft Plays for Sure debacle, where all these people paid real money for music that would no longer play after a certain date (when the music DRM servers were turned off) making a mockery out of the services' name. Better to simply pirate the music than find out the purchase you'd just made had become a rental while your back was turned.

Reply Parent Score: 1

yoursecretninja Member since:
2006-01-02

That is indeed how things work. I developed iPhone apps for two years but did not renew my membership because it was not a profitable endeavor for me. Unfortunately, this had consequences I was not aware of at the time. Upon not renewing my membership, my apps were no longer available on the store. That is expected for new downloads... the kicker was they were no longer available to paying customers. If a paying customer were to have deleted my apps, they can no longer download them. I thought I was selling them and giving Apple a commission on the sale. Apple decided to lease the apps to customers instead.

Reply Parent Score: 7

latreides Member since:
2011-03-20

I agree entirely. At least you have a choice with Android to not use Googles Market/Play, and use a competitors or none at all, and still install games and apps (without needing to hack the device). While this is no excuse by a long shot, it does provide a way to "vote" with your wallet in a less extreme manner.

I have never had a problem with the Android Market personally, but again I would never buy a digital product for more than a couple dollars anyway so any loss I might suffer costs less than a cheeseburger ;)

Reply Parent Score: 2

cyrilleberger Member since:
2006-02-01

You can always backup the apk from Android (http://droidlessons.com/how-to-backup-android-apps-and-save-them-to...). And if I remember correctly you can sort of do the same thing with iOS, except that you have to backup in the cloud (I am not too sure about iOS).

I guess Google Play and iTunes could have such a feature build in, where you could re-download any application you have purchased.

Reply Parent Score: 2

latreides Member since:
2011-03-20

Yes they should. Requiring your users to back up their software or they are just SOL is not a good practice.

Reply Parent Score: 1