Linked by Thom Holwerda on Wed 18th Apr 2012 23:37 UTC
Apple Dude buys $4000 MacBook Pro. GPU make/model in this laptop is proven to be defective. Apple launches repair program that covers the machine. Apple refuses to fix or replace the dude's $4000 laptop. Dude tries several different ways of getting Apple to admit fault. Apple doesn't budge. Case goes to court, in front of a judge. Apple sends two (2) (twee) (deux) (zwei) (dos) (dva) (dau) lawyers to handle the case. Dude takes care of his own defense, obliterates Apple. Judge summons Apple to pay for the laptop and court costs. During the court case, the Apple lawyers admit openly that replacing the logic board would have cost Apple nothing, since Nvidia foots the bill. Apple paid for two, most likely quite expensive lawyers, to prevent having to pay nothing to replace a laptop. This is pure insanity.
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Battery
by AnXa on Wed 18th Apr 2012 23:53 UTC
AnXa
Member since:
2008-02-10

This is nothing nothing new. Try getting a replacement for a new (one week old) defective Macbook Pro replacement battery. It took months for them to allow me to have a replacement and tons of paper work.

Edited 2012-04-18 23:53 UTC

Reply Score: 3

RE: Battery
by Alfman on Thu 19th Apr 2012 01:59 in reply to "Battery"
Alfman Member since:
2011-01-28

AnXa,

"This is nothing nothing new. Try getting a replacement for a new (one week old) defective Macbook Pro replacement battery. It took months for them to allow me to have a replacement and tons of paper work."

You complain too much, be happy your macbook hasn't caught fire or anything.

http://www.engadget.com/2007/03/12/macbook-catches-fire-down-under/

[/snarky comment]

Reply Parent Score: 4

RE[2]: Battery
by arpan on Thu 19th Apr 2012 04:25 in reply to "RE: Battery"
arpan Member since:
2006-07-30

Actually having the macbook catch fire would be pretty nice so long as your house doesn't burn down. After all, that would mean that Apple would have to give me a brand new macbook.

Reply Parent Score: 3

RE[2]: Battery
by viton on Thu 19th Apr 2012 23:04 in reply to "RE: Battery"
viton Member since:
2005-08-09

Keep your macbook in a well-ventilated place. Concentrated pixie dust could unleash a dangerous magic bolt.

Reply Parent Score: 2

RE: Battery
by bassbeast on Thu 19th Apr 2012 09:08 in reply to "Battery"
bassbeast Member since:
2007-11-11

So can we lay that whole "Apple are expensive because they are quality made" lie to rest now? Because while that may have been true in the past what we have been seeing of late doesn't make Apple quality look any better than Acer, Asus, or any of the other laptop manufacturers and frankly in some ways they look worse, as i can't picture Asus or Acer sending lawyers rather than just replacing a defective product.

Honestly this is an incredibly DUMB move and one I just can't see Jobs doing as the man knew the value of the brand. of course the big test will be to see if Cook can find new markets like Jobs did or will he simply coast like the Pepsi guy? One thing is for sure since Jobs passing i haven't seen anything to make me believe this will be like the Apple of old.

Reply Parent Score: 3

RE[2]: Battery
by stestagg on Thu 19th Apr 2012 14:16 in reply to "RE: Battery"
stestagg Member since:
2006-06-03

Well, the hardware quality (on the whole) of apple products is very high, it's hard to dispute that.

Customer service/relationship management is a whole different story.

Reply Parent Score: 2