Linked by Thom Holwerda on Wed 18th Apr 2012 23:37 UTC
Apple Dude buys $4000 MacBook Pro. GPU make/model in this laptop is proven to be defective. Apple launches repair program that covers the machine. Apple refuses to fix or replace the dude's $4000 laptop. Dude tries several different ways of getting Apple to admit fault. Apple doesn't budge. Case goes to court, in front of a judge. Apple sends two (2) (twee) (deux) (zwei) (dos) (dva) (dau) lawyers to handle the case. Dude takes care of his own defense, obliterates Apple. Judge summons Apple to pay for the laptop and court costs. During the court case, the Apple lawyers admit openly that replacing the logic board would have cost Apple nothing, since Nvidia foots the bill. Apple paid for two, most likely quite expensive lawyers, to prevent having to pay nothing to replace a laptop. This is pure insanity.
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RE[4]: Customer satisfaction
by karunko on Fri 20th Apr 2012 07:57 UTC in reply to "RE[3]: Customer satisfaction"
Member since:

Should my iPad break down now I'll buy a new one tomorrow (unless I can find a shop that's still open today).

What do you mean "break down"? If you mean you dropped it and/or it's been run over by a truck I wouldn't argue with that. If, on the other hand, you are suggesting that you'd buy a new one even after an hardware failure, then you are The Perfect Apple Customer! ;-)


Reply Parent Score: 2

RE[5]: Customer satisfaction
by MOS6510 on Fri 20th Apr 2012 08:05 in reply to "RE[4]: Customer satisfaction"
MOS6510 Member since:

That does have a nice ring to it!

The reason why doesn't matter for me, if it doesn't work I'll replace it.

Until now I have been pretty lucky, I have a lot of Apple stuff and the only things that have stopped working are a few Macs from the 90's. I suspect the battery or power supply died.

Reply Parent Score: 2