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That is something we retailers have been saying for years, "Just give us something simple our users can use and we'll support you" but it falls on deaf ears. too many including devs in the community wear obtuse and fiddly like badges of honor, like you have to "earn" the right to use their precious OS. Look at the flame wars all over the net when that article came out that said that maybe, just maybe, CLI should be kept for servers while GUIs should be the order of the day for home users.
What we retailers need is SIMPLE, something our users can just plug in and go and Linux is so far from that it isn't even funny. sure it works OOTB...until you apply the updates, then the drivers break and its welcome to forum hunts. Ubuntu is one of the worst because while it was SUPPOSED to be for average folks they always went so bleeding edge their CDs might as well have had stigmata and their LTS are anything but, you might as well be handed a sheet that says "These are all the problems you have now that won't be fixed until you leave LTS!" because all the bug fixes end up in version + 1.
Its sad, that's what it is, to see MSFT practically handing a second free shot to FOSS with the cell phone OS mess that is Win 8 only for nobody to be willing to step up and take those customers. Instead they will continue to believe the delusion that inside every Suzy the checkout girl there is a bash programmer waiting to come out and if only Suzy would embrace the "power" of CLI like its the fricking force the world would be kittens and pie. Instead Suzy will stick with win 7 or buy an iPad and things just never get any better.
Bwahahaha, love the comment about the bash programmer hiding inside Suzy the checkout girl. I don't think anyone has summed things up quite so succinctly before.
Its easy to spot my posts anywhere on the net because I often use Suzy and "Velma the disaster area" as examples because....drumroll...they are actually my customers. I actually went to HS with Suzy, she works at the local grocery store. With Windows she can check her email, watch videos, her kids can play games, and frankly she doesn't need to know anymore about how an OS works than how her toaster works.
And THAT is the problem in a nutshell with Linux because it ROYALLY P*SSES THE COMMUNITY OFF to think they should be targeting someone who isn't "leet' like they are, heck just look at the smart@ss that said "Buy Apple" like they are too good for Suzy to use.
But you have to adapt to Suzy because she will NOT adapt to you. She isn't coming home after being on her feet all day just to do a 4 hour forum hunt because Linus got an itch and broke her WiFi driver, and that is if she can even do a forum hunt because if the WifI breaks she may not have a second machine to Google fixes for the first. But Linux will stay dead last until the day comes that the community doesn't wear CLI and fiddly as badges of honor, and they stop thinking the Googling for fixes is a perfectly acceptable way to spend a weekend. it may be for them, but Suzy will simply say "How much for Windows Home again?" and that will be that.