Linked by Thom Holwerda on Thu 27th Sep 2012 19:36 UTC
Apple I bought a brand new iMac on Tuesday. I'm pretty sure this will come as a surprise to some, so I figured I might as well offer some background information about this choice - maybe it'll help other people who are also pondering what to buy as their next computer.
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RE[2]: Support and warranty
by henderson101 on Thu 27th Sep 2012 22:07 UTC in reply to "RE: Support and warranty"
henderson101
Member since:
2006-05-30

Dell support is crap. Dell attempted to fix a laptop 3 times before we had to force them to replace it by threatening to go to HP for our next batch of hardware. Sorry, no cigar.

Reply Parent Score: -2

RE[3]: Support and warranty
by BushLin on Fri 28th Sep 2012 11:04 in reply to "RE[2]: Support and warranty"
BushLin Member since:
2011-01-26

Funny that, over more than 10 years I've had nothing but great service on Dell Optiplex/Latitude systems across a large organisation. <99% are fixed the business next day, first time, by an engineer who knows what they're doing.

Reply Parent Score: 2

RE[4]: Support and warranty
by henderson101 on Fri 28th Sep 2012 14:21 in reply to "RE[3]: Support and warranty"
henderson101 Member since:
2006-05-30

Where are you located though? We were in the UK, first line support at the time was based in the ROI (Republic or Ireland, which would be "Canada" to a US analogue) and the support was subcontracted to a service centre somewhere in the UK.

If sending a laptop in for the same easily viewable issue (half of the LCD stopped refreshing and gradually degraded to a greyish block) and it being sent back 3 times as "fixed", only to *still* exhibit the same issue with in an hour of use - if that is good service, I can live without Dell support, Dell hardware and be a much happier and well balanced individual.

At the time, my job involved presenting to delegates on training courses that averaged to 4 working days in length (Mon - Thurs, 9:30 - 4:30pm, half day of Friday.) Having an unreliable laptop was simply *not* an option. That the MD of my company had to even get involved, threaten the main contact we had at Dell was just pathetic.

My experience with Apple is 100% the polar opposite. My iPhone 3G had a few hairline cracks around the dock connector - they replaced it out of warranty, no questions, no hassle, no pain. Later, my 3GS digitizer failed - fixed whilst I waited (yes, it was in Apple care, but that is not the point.) They didn't need to go out of their way to be courteous and efficient, but they were.

My brother-in-law had an even better experience - his G4 PSU blew, taking the logic board. He had extended Apple Care and they gave him a new Intel based Mac Pro as a replacement.

Reply Parent Score: 2