Linked by Thom Holwerda on Thu 8th Nov 2012 12:52 UTC
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Which is sad because when it comes to servicing broken hardware, I prefer dealing with humans at a desk over enduring endless phone wait and blindly sending packages to some postal address, without any guarantee that the content will make it there in one piece, and knowing that *I* will be held responsible if it doesn't.
That seems to be Lenovo's Achille's heel - in every experience I've had with them, the service has been awful. And their support forums are full of people complaining about sending back systems for warranty repair, waiting a month, then getting it with the problem unfixed.
The saving grace is that their hardware is very easy to service on your own, at least the business-class "Think*" systems. I wouldn't touch their consumer-grade stuff, but that goes for pretty much every other PC OEM except *maybe* Apple.




Member since:
2010-03-08
I've read lots of Lenovo praise lately, and will perhaps switch to them for my next laptop. My main issue at the moment is their weak presence in brick-and-mortar retailers here in France. For regular customers (as opposed to companies), except maybe in very large cities like Paris, it looks like it's mostly online or nothing.
Which is sad because when it comes to servicing broken hardware, I prefer dealing with humans at a desk over enduring endless phone wait and blindly sending packages to some postal address, without any guarantee that the content will make it there in one piece, and knowing that *I* will be held responsible if it doesn't.
Edited 2012-11-08 16:15 UTC