Linked by Howard Fosdick on Fri 23rd Nov 2012 14:03 UTC
In the News Hard to believe, but articles are popping up at business websites claiming that venerable Hewlett-Packard may fail. In their most recent fiasco, HP wrote off a loss of $8.8 of their $11.1 US billion acquisition of Autonomy and have alleged fraud in the deal. Revenue is down 7% from a year ago and the stock has hit a 10-year low. The company is laying off 27K employees but that may not be enough. Some speculate HP might be broken up into parts with buy-outs involved. This article from last May offers a good in-depth analysis of how all these problems came to pass.
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RE: Poor Support or Product
by jspaloss on Sat 24th Nov 2012 02:52 UTC in reply to "Poor Support or Product"
jspaloss
Member since:
2007-05-10

I'll agree with you if we're talking about their consumer-grade printers or computers. They're throwaway, but then again, most consumer grade inkjets are. And I see more HP "entertainment series" laptops with bad motherboards than anything else.

But when it comes to enterprise-grade gear, they are excellent.

Their enterprise support is great too. I've been able to purchase contract extensions on systems where the warranty (and support contact) had expired, and then have parts replaced under that contract for a fraction of what the replacement parts would cost. 4 hour turnaround time is pretty good. Support is one of the main reasons I keep selling HP servers.

I just took apart two HP Elitebook 8000w series notebooks that were damaged when the recent hurricane ripped the roof off the building they were in. Although both are likely a total loss. It was surprising to see how well designed they were. Really a night and day difference from the total crap that is the DV series.

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