Linked by Thom Holwerda on Sat 1st Dec 2012 09:05 UTC
OSNews, Generic OSes I was on vacation to the US last week, and a few technology-related things stood out to me. One, the in-flight entertainment things aboard international Delta flights are absolutely terrible. Worst software I've ever used, and many of them were plain broken. iPads/Android tablets please, Delta. Second, there were more employees than customers in the Las Vegas Apple Store. Since there were a reasonable amount of customers, there were even more employees. It looked ridiculous. Are they all like that? Three, using a Windows Phone 8 device to mooch off an Apple Store's wifi is strangely satisfying. Four, there are a lot of technology commercials on US TV, and they are all corny as hell. Two iPads playing piano? Children holding a PowerPoint presentation to convince their parents to switch mobile plans? Seriously? Is this what this industry has come to? Five, it's pretty clear iPads and iPhones are way, way, way more popular in the US than in The Netherlands. You see them everywhere, and people display them so openly. It was jarring. In The Netherlands, I always feel as if people are ashamed to take devices out of their pockets in the first place. No wonder US-based writers like Gruber and Arment think Apple dominates everything - if you rarely leave the US, it seems as if they do! Six, and this is not technology related at all but I want to get it off my chest because us Europeans could learn a thing or two from it: Americans are the nicest people I've ever had the pleasure of dealing with. I knew this from my existing American friends and from my previous trip to the US (Texas, ten years ago), but it bears repeating. Open, interested, kind, helpful, considerate, and nice. Not exactly qualities I'd ascribe to most of my fellow countrymen. Alright, as you were!
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Service
by _xmv on Sat 1st Dec 2012 19:30 UTC
_xmv
Member since:
2008-12-09

There are more apple employes than customers for the service. In the US service is VERY highly regarded. It means you shouldn't have to wait more than 5s after you enter the shop, if you need help. The only way to achieve that is to have more than 1 employe per customer.

Sound crazy, but that's how it is.

Then for flight entertainment it has nothing to do with the US I fear. It sucks with every single company unless you're traveling in business class or higher.

Reply Score: 2

RE: Service
by David on Sat 1st Dec 2012 19:36 in reply to "Service"
David Member since:
1997-10-01

I think that the huge number of employees in the Apple store is mostly due to the fact that Thom was in the Apple store during Thanksgiving weekend, where they were all geared up for huge crowds. The fact that the crowds hasn't actually materialized at that time doesn't necessarily indicate that the Apple store or US retail stores in general are always overstaffed.

That being said, Apple overstaffs its stores because that's part of their retail brand identity, and its high margins make it possible. And that's not just because Apple products are high margin (they are) but also any store that's selling its own products and therefore doesn't have the overhead of an intermediary distributor is going to have higher margins.

Wal-mart has very low margins, so there are many fewer employees per customer.

Reply Parent Score: 2

RE: Service
by StuS on Sat 1st Dec 2012 23:41 in reply to "Service"
StuS Member since:
2012-12-01

Especially in Las Vegas, where he was.

Reply Parent Score: 1