Linked by Thom Holwerda on Wed 19th Dec 2012 21:23 UTC
Talk, Rumors, X Versus Y Derek Powazek exposes the meaninglessness of the already overused tripe 'If you're not paying for the product, you are the product'. "But we should not assume that, just because we pay a company they'll treat us better, or that if we're not paying that the company is allowed to treat us like shit. Reality is just more complicated than that. What matters is how companies demonstrate their respect for their customers. We should hold their feet to the fire when they demonstrate a lack of respect. And we should all stop saying, 'if you're not paying for the product, you are the product', because it doesn't really mean anything, it excuses the behavior of bad companies, and it makes you sound kind of like a stoner looking at their hand for the first time." Nailed it.
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RE: Wishful thinking
by Lennie on Thu 20th Dec 2012 10:32 UTC in reply to "Wishful thinking"
Lennie
Member since:
2007-09-22

Did you also read the other 2 articles:

http://powazek.com/posts/3250
http://blog.pinboard.in/2011/12/don_t_be_a_free_user/

If you had read all 3 articles, you might find that organisations should have a business plan and they should be very clear about what that is and what their plan is when they grow.

I think that makes a lot of sense.

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