Linked by the_randymon on Thu 17th Jan 2013 22:19 UTC
Fedora Core "Linux fans hope that the interface changes in Windows 8 will drive more users to Linux. But the open source operating system is facing interface challenges of its own. Part of the problem is that - after so much controversy within the Linux community - there are so many interfaces to chose from. But the new version of Fedora - a desktop focused version of Red Hat’s distribution of Linux - is offering users an easier way to choose between the many flavors of Linux GUI."
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too many choices complicates support
by matthekc on Fri 18th Jan 2013 02:30 UTC
matthekc
Member since:
2006-10-28

If you are supporting friends, some of whom you did not choose the distro or desktop environment then the additional options makes supporting people harder... true story.

Reply Score: 2

UltraZelda64 Member since:
2006-12-05

Are you their paid tech support or something?

Reply Parent Score: 1

r_a_trip Member since:
2005-07-06

Easily sidestepped. You want me to support you? You run what I put on your machine. That is what I run myself, so I can answer questions. (I run Mint, so newbies won't go apesh*t over their setup and I have what I need a few terminals away.)

You are able to change your Desktop Environment or even the distro itself? You don't really need my support. You can still ask me questions and I trust you can approach your system abstract enough to translate my suggestions into steps for your particular setup.

Reply Parent Score: 7

UltraZelda64 Member since:
2006-12-05

You are able to change your Desktop Environment or even the distro itself? You don't really need my support. You can still ask me questions and I trust you can approach your system abstract enough to translate my suggestions into steps for your particular setup.

I was also thinking something along those lines. If someone knows enough to actively choose their own OS/Linux distro, then surely they don't need too much hand holding... at least, I would think. Many of the basics are shared between distros, and as you said, conversions of the basic instructions should not be too difficult... especially for someone capable of personally choosing what operating system they run.

If the "support" guy has trouble helping with someone else's OS, then maybe that person needs to go to someone else for help, or the support guy needs to start limiting what systems and topics he's going to help with. Or the support guy could charge for the extra trouble with helping, and just deal with the fact that no two operating systems are the same.

Edited 2013-01-18 09:18 UTC

Reply Parent Score: 2