Linked by KLU9 on Mon 18th Mar 2013 09:22 UTC
Apple Every year on World Consumer Rights Day (March 15), government-controlled China Central Television (CCTV) broadcasts a special report (in Chinese) damning companies for abusing Chinese consumers. This year the targets included Apple. Apple was accused of giving Chinese consumers worse service than customers in other countries, specifically of giving them replacements that included cases from their old phone, while customers in the UK would get a 100% new product.
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RE[2]: Pricing in China
by someone on Mon 18th Mar 2013 12:35 UTC in reply to "RE: Pricing in China"
someone
Member since:
2006-01-12

The blog did not translate this part, but Apple's practice of retaining the back panel of the old phone in the replacement was supposedly a way to get around a Chinese law that require them to reset the warranty period when they offer a replacement product. This way, they can claim that the replacement was really a "repair".

Edited 2013-03-18 12:40 UTC

Reply Parent Score: 8

RE[3]: Pricing in China
by David on Tue 19th Mar 2013 22:35 in reply to "RE[2]: Pricing in China"
David Member since:
1997-10-01

So if that's true, then what Apple is really doing is trying to offer the Chinese exactly the same service as the rest of the world gets.

Reply Parent Score: 2

RE[4]: Pricing in China
by someone on Wed 20th Mar 2013 00:55 in reply to "RE[3]: Pricing in China"
someone Member since:
2006-01-12

No, because you wouldn't be getting an iPhone warranty replacement with the old back panel anywhere else. This is strictly something Apple does in China to get around a Chinese law.

Reply Parent Score: 3