Linked by KLU9 on Mon 18th Mar 2013 09:22 UTC
Apple Every year on World Consumer Rights Day (March 15), government-controlled China Central Television (CCTV) broadcasts a special report (in Chinese) damning companies for abusing Chinese consumers. This year the targets included Apple. Apple was accused of giving Chinese consumers worse service than customers in other countries, specifically of giving them replacements that included cases from their old phone, while customers in the UK would get a 100% new product.
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RE[5]: Pricing in China
by David on Wed 20th Mar 2013 01:04 UTC in reply to "RE[4]: Pricing in China"
David
Member since:
1997-10-01

That's true, but you also wouldn't get the warranty period to reset whenever you made a claim on the warranty anywhere else. That's just crazy. It give people an incentive to make specious warranty claims just to extend their warranty. If I were Apple, I'd try to get around it too.

Reply Parent Score: 2

RE[6]: Pricing in China
by someone on Wed 20th Mar 2013 01:11 in reply to "RE[5]: Pricing in China"
someone Member since:
2006-01-12

But this is China, not the US, where people can just walk in and get a replacement with no questions asked. In China, the consumer has to actually demonstrate that the flaw is related to poor quality control, and often manufacturers do not honour valid warranty claims. It's the same in the EU, they get a two year warranty, but you need to have solid evidence that you have a defective product.

Edited 2013-03-20 01:14 UTC

Reply Parent Score: 3