Apple in crosshairs of Chinese government smear campaign?
Linked by KLU9 on Mon 18th Mar 2013 09:22 UTC
Apple Every year on World Consumer Rights Day (March 15), government-controlled China Central Television (CCTV) broadcasts a special report (in Chinese) damning companies for abusing Chinese consumers. This year the targets included Apple. Apple was accused of giving Chinese consumers worse service than customers in other countries, specifically of giving them replacements that included cases from their old phone, while customers in the UK would get a 100% new product.
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RE[6]: Pricing in China
by someone on Wed 20th Mar 2013 01:11 UTC in reply to "RE[5]: Pricing in China"
someone
Member since:
2006-01-12

But this is China, not the US, where people can just walk in and get a replacement with no questions asked. In China, the consumer has to actually demonstrate that the flaw is related to poor quality control, and often manufacturers do not honour valid warranty claims. It's the same in the EU, they get a two year warranty, but you need to have solid evidence that you have a defective product.

Edited 2013-03-20 01:14 UTC

Reply Parent Score: 3