Linked by Thom Holwerda on Tue 7th May 2013 22:46 UTC
Windows "After acknowledging its Windows Blue codename publicly in March, Microsoft is getting closer to revealing all about the upcoming Windows 8 update. In an interview with The Verge this week, Microsoft's Windows CFO Tami Reller provided some details on where the company is heading with its Blue project."
Thread beginning with comment 560863
To view parent comment, click here.
To read all comments associated with this story, please click here.
RE[5]: HELLO, Microsoft!
by lucas_maximus on Wed 8th May 2013 07:10 UTC in reply to "RE[4]: HELLO, Microsoft!"
lucas_maximus
Member since:
2009-08-18

I think you really didn't get the point the cartoon was talking about.

Customers are rarely right when it comes to actually specifying requirements and this is why Business Analysts Exist. There is a mis-match between what people optimally need and what they specify.

Edited 2013-05-08 07:12 UTC

Reply Parent Score: 4

Bill Shooter of Bul Member since:
2006-07-14

Well, I think the biggest problem is that there isn't a definition for optimal. Pretend for a second that it could be mathematically proved that Vim was the most efficient way to edit text possible. However, most people when first using it get stuck trying to figure out how to actually edit text... There is a certain amount of learning that has to take place ( in our scenario) to learn how to use it in the most efficient manner. So part of the argument of efficiency has to be the learning curve. There could be many more factors as well, such as document compatibility, maintenance, and so forth.

So the truth in that cartoon, is really reflecting that. The customer doesn't always even know what requirements for retraining they have for a new system. I think Microsofts error here ( assuming that they are 100% correct, and have designed a perfect UI), is that many vocal people don't want to accept any retraining. Of course, this argument is also used by developers of new systems in cases where even after retraining the new system is much worse than the previous.

Reply Parent Score: 2

RE[7]: HELLO, Microsoft!
by lucas_maximus on Wed 8th May 2013 19:06 in reply to "RE[6]: HELLO, Microsoft!"
lucas_maximus Member since:
2009-08-18

I think that is down to designers not developers how users interact with the system.

Vim and developer tools are a special exception because they are used by those that usually have an advanced understand of how the system works.

Anyway I would leave this here:

http://ontwik.com/ui/design-processes-not-interfaces-tiffany-conroy...

Reply Parent Score: 2

RE[6]: HELLO, Microsoft!
by Alfman on Wed 8th May 2013 14:09 in reply to "RE[5]: HELLO, Microsoft!"
Alfman Member since:
2011-01-28

It's equally true to say microsoft wants to deliver something other than what customers want... think about how much easier things would be for everyone if microsoft just listened without trying to spin everything into customers demanding metro. MS is being completely disingenuous.

Reply Parent Score: 2

RE[7]: HELLO, Microsoft!
by lucas_maximus on Wed 8th May 2013 18:57 in reply to "RE[6]: HELLO, Microsoft!"
lucas_maximus Member since:
2009-08-18

Except most customers don't know what they want. As another said we would still have blackberry's with keyboards if that was true.

Sorry a lot of products have come out recently that wouldn't have succeeded if we actually took customers literally.

Also this is the first version of Windows with a new paradigm ... how many complaints were there about the iPhone and Android at version 1?

Edited 2013-05-08 19:02 UTC

Reply Parent Score: 3

RE[6]: HELLO, Microsoft!
by Fergy on Wed 8th May 2013 21:27 in reply to "RE[5]: HELLO, Microsoft!"
Fergy Member since:
2006-04-10

I think you really didn't get the point the cartoon was talking about.

Customers are rarely right when it comes to actually specifying requirements and this is why Business Analysts Exist. There is a mis-match between what people optimally need and what they specify.

I disagree. If a customer has used X in the past and it was in product Y he knows what he wants. Now a new product Y is released but X is nowhere to be found. The customer complains that this was the reason why he bought product Y. If he couldn't get X why wouldn't he just go to a competitor Z? Maybe competitor Z will listen to the customer.

Reply Parent Score: 2

RE[6]: HELLO, Microsoft!
by Soulbender on Thu 9th May 2013 04:45 in reply to "RE[5]: HELLO, Microsoft!"
Soulbender Member since:
2005-08-18

and this is why Business Analysts Exist.


To create irrational hype that it's impossible to live up to?

Reply Parent Score: 3