Linked by Thom Holwerda on Tue 9th Jul 2013 22:15 UTC
Talk, Rumors, X Versus Y "A war between two of the major conglomerates will always have casualties, and unfortunately for us, this time we are the casualties. We aren't yet at a state where it is impossible to use Google services on Microsoft platforms, but we are moving towards a stricter ecosystem world where we might see Googlers/Gmail users on one side and Bingers/Outlook users on the other. We can only hope for the sake of technologies future and for the sake of innovation that the two companies can learn to work together in an ever expanding world of data." We can hope so, but we're talking large companies, and large companies do not care about users. Never have, never will.
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RE: re: never have never will
by Fergy on Wed 10th Jul 2013 10:18 UTC in reply to "re: never have never will"
Fergy
Member since:
2006-04-10

Not true. I've worked in both customer service and engineering in a very very large company and we cared greatly about the customer.

And yet Google shuts down Google Reader because 10 million users is not enough for them. While feedly and newsblur are glad to have even 1 million users.

That is why _on average_ big companies don't care about the customer.

Reply Parent Score: 4

Tuishimi Member since:
2005-07-06

Yes, I suppose some products are axed simply because they are not generating enough revenue or interest (overall, 10 million might be a drop in the bucket to google).

They ARE out to make money, I don't forget that, but that does not negate hard working employees and their relationship with customers/clients.

I guess I am being extreme in the other direction. I know of what you speak... it's kind of like electing a politician that promises all bread will be buttered, then he simply throws the bread away once he's elected.

Reply Parent Score: 2

Fergy Member since:
2006-04-10

They ARE out to make money, I don't forget that, but that does not negate hard working employees and their relationship with customers/clients.

And millions of Google Reader users were willing to pay even for a service that almost cost nothing for Google.

But I have learned my lesson. I don't trust Google anymore and I am preparing to be screwed even more by Google.
The single newsblur developer is awesome and really listens to his customers. The $20 per year is more than worth it and the software is completely opensource. He is an example of how I would like to use all my software.

Reply Parent Score: 2