Linked by Howard Fosdick on Mon 30th Sep 2013 18:26 UTC
In the News So how did Blackberry become a bit player in the smartphone market it invented? Canada's Globe and Mail offers an extensive look in their article Inside the Fall of Blackberry.

According to one insider quoted in the article, the problem wasn't that the staff stopped listening to customers. It was that they never listened to them. The company simply believed that they knew better what their customers needed.

Apple has wildly succeeded by being "out front" of expressed customer needs. But few tech companies hit paydirt when following this hubristic concept. Just look at the "innovative" user interfaces customers haven't asked for and have resisted over the past few years.
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RE[2]: Comment by lucas_maximus
by Symgeosis on Mon 30th Sep 2013 18:57 UTC in reply to "RE: Comment by lucas_maximus"
Symgeosis
Member since:
2005-09-13

You should try re-reading the blurb. He didn't blame Apple. He specified that they took a similar approach to Apple but failed because they lacked Apple's foresight.

Reply Parent Score: 3

lucas_maximus Member since:
2009-08-18

posted by Howard Fosdick on Mon 30th Sep 2013 18:26 CET

Reply Parent Score: 3

Symgeosis Member since:
2005-09-13

Thanks for mentioning that again. While I appreciate the clarification and it's a valid point, it's irrelevant specifically to my point that he misinterpreted the statement.

Reply Parent Score: 2

galvanash Member since:
2006-01-25

Apple doesn't need to be mentioned, period.


You want someone to write a story about the failure of a company, whose failure was fundamentally rooted on the introduction of a single product, but you can't mention the company that created said product? How can you talk about the failure (or success) of any mobile phone company in the last 5 years without mentioning Apple?

That is the most ridiculous thing I have ever heard. Its like having to describe the fall of Imperial Japan without mentioning the United States...

Yes, I know he doesn't "blame Apple for BB's failure" but the bizarre need to bring Apple into it and to nudge at Apple designing without customer input and associating it with BB's failure is absolutely a needless, pathetic attempt at trashing Apple for no reason whatsoever.)


This is the quote you are offended by:

Apple has wildly succeeded by being "out front" of expressed customer needs. But few tech companies hit paydirt when following this hubristic concept.


That is negative? WTF is wrong with you?????

ps. I mentioned the fall of Imperial Japan in WWII and did not use a Godwin. Do I get extra points?

Edited 2013-10-01 00:49 UTC

Reply Parent Score: 13