Linked by Howard Fosdick on Mon 30th Sep 2013 18:26 UTC
In the News So how did Blackberry become a bit player in the smartphone market it invented? Canada's Globe and Mail offers an extensive look in their article Inside the Fall of Blackberry.

According to one insider quoted in the article, the problem wasn't that the staff stopped listening to customers. It was that they never listened to them. The company simply believed that they knew better what their customers needed.

Apple has wildly succeeded by being "out front" of expressed customer needs. But few tech companies hit paydirt when following this hubristic concept. Just look at the "innovative" user interfaces customers haven't asked for and have resisted over the past few years.
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The Fall of GNOME
by allanregistos on Mon 30th Sep 2013 23:53 UTC
allanregistos
Member since:
2011-02-10

It reminded me of the fall of Gnome. Gnome developers knew better what the users want. So they remove the Shut Down Menu and encourage the use of Suspend. They believe that laptops are everywhere, when in fact there are still the majority of users were using business desktops.

If you will not listen to your customers, your products will fail. There are so many alternatives.

Reply Score: 4

RE: The Fall of GNOME
by Savior on Tue 1st Oct 2013 09:41 in reply to "The Fall of GNOME"
Savior Member since:
2006-09-02

So they remove the Shut Down Menu and encourage the use of Suspend. They believe that laptops are everywhere, when in fact there are still the majority of users were using business desktops.


While I agree with what you said, generally (Gnome was the first connection my mind made, too, after having read that sentence), I don't think suspend works better on laptops than on desktops. It's more like an SSD thing: if you have an SSD (which, mind you, the majority of notebooks don't), it's fine; with a HDD, suspend has been unusable ever since system memory size passed 512MB.

Reply Parent Score: 2

RE[2]: The Fall of GNOME
by darknexus on Tue 1st Oct 2013 11:33 in reply to "RE: The Fall of GNOME"
darknexus Member since:
2008-07-15

I don't think suspend works better on laptops than on desktops. It's more like an SSD thing: if you have an SSD (which, mind you, the majority of notebooks don't), it's fine; with a HDD, suspend has been unusable ever since system memory size passed 512MB.

You're confusing suspend with hibernate. Suspend, aka suspend to ram or standby, has nothing to do with the disk space in the computer as it does exactly what it sounds like. Not defending Gnome here, just want to clarify this point. What you're describing is suspend to disk, or hibernation. The two methods of suspend are fundamentally different.

Reply Parent Score: 4

RE: The Fall of GNOME
by benali72 on Tue 1st Oct 2013 13:25 in reply to "The Fall of GNOME"
benali72 Member since:
2008-05-03

I was wondering, when the blip refers to user interfaces that consumers have rejected, whether it means GNOME or Windows 8. Or maybe even KDE 4 when it first came out (before all the adjustments and improvements of the point releases)? In each case, the product providers seemed to think they knew better than their users what those users wanted. Strange idea.

Reply Parent Score: 2