Linked by Thom Holwerda on Wed 5th Mar 2014 23:33 UTC
Hardware, Embedded Systems

The Mozilla Foundation has begun an investigation after tech juggernaut Dell appeared to be asking customers to pay GBP 16.25 ($27) to install its free web browser Firefox on newly purchased Dell kit.

What.

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Flatland_Spider
Member since:
2006-09-01

It takes time for someone to make sure the machine is getting the correct image, and it also takes time to create the image for that particular software load out.

Dell will also charge for setting BIOS settings outside of the default, RAID configuration, drive partitioning, setting Power Options, asset tagging, and installing Firefox as part of their "Configuration Services" options. These are customizations that deviate from the norm and slow down their production line.

Bottom line, customizations cost Dell time because of the labor needed to implement, track, and maintain the configurations. They are going to charge for their time, and they have a right to charge for it.

Reply Parent Score: 3

Alfman Member since:
2011-01-28

Flatland_Spider,

Dell will also charge for setting BIOS settings outside of the default, RAID configuration, drive partitioning, setting Power Options, asset tagging, and installing Firefox as part of their "Configuration Services" options. These are customizations that deviate from the norm and slow down their production line.


Did you actually go try it? For example on a Dell Precision T7600, I can choose any raid level I want, and even different partition & disk drive options. Configuration doesn't change the price, only adding new software licenses or hardware.

Lots of businesses use automated windows provisioning for inhouse needs, I imagine dell does as well. Why waste a tech's time when they can just automate the install? Just because it takes time for *us* to install it doesn't strictly mean it takes much time for Dell. Even when done manually, 10 minutes (quoted in article) seems much too long.

Edited 2014-03-06 19:26 UTC

Reply Parent Score: 4