Linked by Thom Holwerda on Wed 11th Nov 2015 13:53 UTC
Apple

The reviews for the Apple Surface are coming in. There's two reviews at The Verge, one at the Wall Street Journal, and John Gruber's got early access from Apple as well.

The general gist? If you've ever read a Surface Pro review, you've read all the iPad Pro reviews. Well, mostly - the complaints leveled at the Surface Pro are being tip-toed around a bit now that they apply to an Apple product, of course, and suddenly, the magic argument "but it will get better in the future" is now completely valid, while the same argument is never considered valid for the Surface Pro (or something like the Priv and its early bugs).

That being said, all reviews dive into just how uncomfortable the iPad Pro is to use as a laptop - and the problem, of course, is iOS itself. iOS is a mobile, touch-first operating system that Apple is now trying to shoehorn into a laptop role. iOS provides no support for mice or trackpads, and the keyboard and iOS lack most basic shortcut keys, so in order to do anything other than typing, you'll need to lift your arm and reach for the screen to use touch. This is something Apple has mocked for years as the reason not to include touch on laptops, and now they release a device which requires it 100%.

This is what happens when you run out of ideas and try to shoehorn your cashcow - iOS - into a role it was never intended to fulfill, without being gutsy enough to make the changes it requires. The iPad Pro is clearly screaming for a touchpad (and proper keyboard shortcuts), but it doesn't have any, and according to John Gruber, it never will (a comment I filed away for later when Apple inevitably adds mouse support to iOS).

Microsoft's Surface may not be perfect, but its problems stem almost exclusively not from a lack in hardware capability or a faulty concept, but from Microsoft's Metro environment being utterly shit. The concept of having a tablet and a laptop in the same device, seamlessly switching between a tablet UI and a desktop UI, is sound - the only problem is that Microsoft doesn't have a working tablet UI and applications. Meanwhile, trying to shoehorn a mobile, touch-first UI into a laptop form factor is just as silly and idiotic as trying to shoehorn a desktop UI into a mobile, touch-first form factor - and Apple should know better.

Or should they? Paul Thurrott, earlier this week:

While the iPad Pro was in many ways inevitable, it also points to a crisis of original thought at Apple, which has been coasting on the iPhone’s coattails for perhaps too long. At Apple, the solution to every problem is another iPhone. And the iPad Pro, like the new Apple TV and the Apple Watch, is really just another attempt to duplicate that singular success in other markets.

Thurrott really hits the nail on the head. The iPhone became a success because Apple sought - and succeeded in - designing an interface and interaction model that was specifically designed for the iPhone's input methods - the multitouch display, the home button. Ever since that major big hit, they've been trying to shoehorn that exact same interface and interaction model into every major new product - the Apple Watch, the new Apple TV, and now the iPad Pro. However, if there's one thing we've learned from Palm OS (pen-first, mobile-first) and iOS (multitouch-first, mobile-first), it's that every form factor needs a tailored interaction model - not a shoehorned one.

When you're a hammer, every problem looks like a nail - which sums up Apple's new major product lines ever since the release of the iPhone, and the iPad Pro seems no different. It will do great as an iPad+, but beyond that? It's not going to make a single, meaningful dent, without considerable restructuring of iOS' UI and interaction models - and lots and lots of crow.

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RE: "Professional"? "Big business"?
by ezraz on Wed 11th Nov 2015 20:59 UTC in reply to ""Professional"? "Big business"?"
ezraz
Member since:
2012-06-20

an iPad running filemaker go and custom business software, along with dropbox, email, and basic web products is all most people need to "work" these days.

i have several clients employing thousands of people that can do nearly all of their daily computing tasks on an iPad.

most people just add/edit/view data when needed, they don't actually have to develop.

*nearly* is the key, and the reason apple continues to enhance iOS and it's hardware options.

Edited 2015-11-11 21:00 UTC

Reply Parent Score: 0

CapEnt Member since:
2005-12-18

I got your point.

The problem that i'm pointing out doesn't lie on what the user does when working (and you are quite underestimating what a user actually do in his work). It lies on how to properly manage a network composed of dozens of thousands of iOS devices.

The thing is, very large corporations and federal-level governments (the ones that makes large hardware purchases and keep companies like Dell and Microsoft afloat) usually has understaffed IT departments that has to handle massive numbers of machines simultaneously at global level. These are corporate issued machines, not a "bring your own device" thing.

In these corporations, hundreds of people are hired and fired everyday, so hundreds of users enter and get deactivated on the directory services every day. And every single user has his own set of application, group policies depending on his department and position, and file permissions. And new permission requests are made by the thousands every day at global level.

Everything has to standardized because when a IT team ends his shift on West, a new day just rise on East side of the planet, with a different IT team taking over the management and keep the wheels turning. For every machine they has to keep software inventories, handle requests to purchase new software, and deploy these software on machines that could be on the other side of the planet.

Not to mention solve user problems reported by the dreaded help-desk, and the constant change of the network topology made by new network services coming online and offline everyday, and new hardware being plunged in on data centers and offices everywhere. All that must be reflect on the clients in the form of new set of permission, new network mappings, new printers, new software deployments...

There is also the mobile guys, with VPNs...

My point is: iOS don't have the internals to make itself usable on these scale. Sure, you could glue a dozen of thirty party apps to make it barely usable on small scale. Or could integrate it on your workforce to handle simple tasks. But this is a "Windows 3.11" thing (that God have mercy on these poor souls back then), where you had to deal with OS shortcomings with usually substandard software to give the functionality that you needed.

Reply Parent Score: 5

ezraz Member since:
2012-06-20

I generally agree, but I've never worked for a company that large my entire life. Most of my colleagues jump around companies from 1-100 employees, and BYOD is the name of the game, or at least lots of virtualization, web services, and roll your own stuff. Also in my field macs are well over 50% of the developer population and depending on the segment the client is in, about 35% mac to windows. since you can run windows fine from a mac for the last 10 years or so developers are left to buy the hardware they like best.

I've worked for some companies that won't buy you a PC because of the maintenance and IT structure needed, but they'll by you a mac and say "good luck, don't bother the IT guys too much."

I thought education would force apple to give iOS user accounts but they've resisted and iPads in schools are still basically public devices until you log in through an app.

Apple doesn't really want iPads being shared privately with locked down user accounts, I think they see it as a little more democratic, a little more public and shared and they are a hardware company. If you want your own, buy your own! Apple would rather your household have 3 iPads than 1 with 3 accounts.

Edited 2015-11-12 16:50 UTC

Reply Parent Score: 3

ezraz Member since:
2012-06-20

I was doing some work for a huge school district in the US the other week and needed to get a VPN tunnel from OSX. The lady says "you'll have to ask IT, but I'm pretty sure they don't do MAC"

The all caps MAC is the giveaway. It's never good. They literally don't even know how to type it's name. It was like 1994 all over again.

The IT guy called me and tried to get it going but said "sorry our VPN doesn't have a mac client, are you sure you don't have a windows machine around?". I laughed and launched windows, told him I hadn't had an actual windows machine on my desk in about 12 years.

He said "sorry, our VPN client requires a real windows machine, not one running in virtualization." I asked him how the client knew this and he had no answer.

I said "30k employees and you don't have any macs at all?"

"Well about 10% of our users are using apple."

"How do they connect?"

No answer. "Sorry, you'll have to get a windows machine".

I guess there's 3000 angry mac users in that district.

I'm left to screen share a zombie machine to get any work done because they purchased from the wrong VPN vendor.

Edited 2015-11-12 17:03 UTC

Reply Parent Score: 2