Linked by Thom Holwerda on Thu 7th Apr 2016 22:19 UTC
Google

On May 15th, my house will stop working. My landscape lighting will stop turning on and off, my security lights will stop reacting to motion, and my home made vacation burglar deterrent will stop working. This is a conscious intentional decision by Google/Nest.

To be clear, they are not simply ceasing to support the product, rather they are advising customers that on May 15th a container of hummus will actually be infinitely more useful than the Revolv hub.

Google is intentionally bricking hardware that I own.

This should be absolutely illegal. I'm pretty sure Google has some EULA bullshit that "allows" them to do it, but EULAs are legal wet sand, and honestly, I just don't care. The fact Google can just get away with this shows you just how utterly warped and inherently - I'm using that word again, it's been a while - evil they really are.

These companies literally do not care about you. The sooner you accept that, the less attached and to and blinded by these companies you'll be.

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RE[3]: Another stupid opinion.
by oskeladden on Mon 11th Apr 2016 21:53 UTC in reply to "RE[2]: Another stupid opinion."
oskeladden
Member since:
2009-08-05

There was an ISP in the 90s (before the dotcom bubble burst) that was offering lifetime internet for so much money (I forget the amount) ... guess what when the company went the customers lost their "lifetime of support"


That is because they went into administration. Insolvency does indeed let you get out of your contracts without paying compensation. However, the flipside is that your assets are used to pay off your creditors. They may not get much, but you get nothing. When Breathe (I assume that's who you're thinking of) went under, the fellow who owned it lost the technology, equipment, everything.

If Nest had gone down a similar route there would have been no issue at all - their "lifetime guarantee" would have come to an end, their entire business would have been wound up, and their technology and IP would have been put on the block for sale to the highest bidder. That, of course, isn't what they're doing. They want to have it both ways - they want to breach their contracts with one set of customers, while carrying on the rest of their business as normal. In the UK, the law - rightly - does not allow you to do that. If you as a company are foolish enough to give a "lifetime guarantee", you're not going to be allowed weasel out of it just because you subsequently realise that you were foolish. Going bankrupt is different, but you can't pick and choose which obligations you're going to keep and which you aren't.

Reply Parent Score: 2

lucas_maximus Member since:
2009-08-18

Lifetime guarantees have always been a bit of a joke unless it coming from a company like Rolls Royce or Bentley.

As for online services most that were bundled with my Moto X+1 are now defunct. You don't see me bitching about it.

I am also less likely sympathize when tbh this guy wants to turn his light on ready for when he comes home, when a fucking light switch will do.

Reply Parent Score: 2

oskeladden Member since:
2009-08-05

As for online services most that were bundled with my Moto X+1 are now defunct. You don't see me bitching about it.


Would you take the same view if Motorola had made it impossible for you to switch your phone on, ever, when those services went defunct?

I am also less likely sympathize when tbh this guy wants to turn his light on ready for when he comes home, when a fucking light switch will do.


On that, we can agree.

Reply Parent Score: 2