Linked by Thom Holwerda on Mon 19th Sep 2016 14:58 UTC
PDAs, Cellphones, Wireless

So the top brass at Samsung Electronics Co., including phone chief D.J. Koh, decided to accelerate the launch of a new phone they were confident would dazzle consumers and capitalize on the opportunity, according to people familiar with the matter. They pushed suppliers to meet tighter deadlines, despite loads of new features, another person with direct knowledge said. The Note 7 would have a high-resolution screen that wraps around the edges, iris-recognition security and a more powerful, faster-charging battery. Apple's taunts that Samsung was a copycat would be silenced for good.

Then it all backfired. Just days after Samsung introduced the Note 7 in August, reports surfaced online that the phone's batteries were bursting into flame. By the end of the month, there were dozens of fires and Samsung was rushing to understand what went wrong. On Sept. 2, Koh held a grim press conference in Seoul where he announced Samsung would replace all 2.5 million phones shipped so far. What was supposed to be triumph had turned into a fiasco.

Pretty damning report.

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RE[2]: Execution
by Windows Sucks on Tue 20th Sep 2016 00:31 UTC in reply to "RE: Execution"
Windows Sucks
Member since:
2005-11-10

That hiss issue has been reported all the way back to the first iPhone! What's funny is that the 7 is so damn good you have to pull out hissing under load as a way to knock It! Lol what a joke.

4s was supposed to have this issue also. Didn't turn out to be a problem.

Reply Parent Score: 2

RE[3]: Execution
by teco.sb on Tue 20th Sep 2016 02:55 in reply to "RE[2]: Execution"
teco.sb Member since:
2014-05-08

That hiss issue has been reported all the way back to the first iPhone! What's funny is that the 7 is so damn good you have to pull out hissing under load as a way to knock It! Lol what a joke.

No need to get jumpy. I just happened to have read that article a few seconds before logging into OSNews.

Apple has had plenty of design problems. The bending problems on the 6S; the antenna problem that could be resolved by purchasing a case; the issues people have been having with the touch screen; And the list goes on.

Saying Apple would never ship a defective product is absurd. Not only would they, they have already done it multiple times in the past. Samsung tried to take advantage of the latest blunder and blundered their own release, albeit a much bigger blunder. Nothing more, nothing less.

Reply Parent Score: 1

RE[4]: Execution
by Alfman on Tue 20th Sep 2016 06:10 in reply to "RE[3]: Execution"
Alfman Member since:
2011-01-28

teco.sb,

Some of those things I'd forgotten about. One of the universal truths is that lemons can happen regardless of what brands we buy. It sucks when it happens to you. While it would be lovely if defects didn't happen, I try to be a realist about things, and I put a lot of weight on a company's willingness to try and make it right afterwards. Sadly, many companies have become rotten and don't give a damn. The worst is when they try to fight customers warranties over their own defective products.

I used to think consumer protection agencies like the BBB were the answer, but turns out they are corrupt and are literally being bought by the companies with complaints. I even learned first hand that the complaint numbers, which are supposed to be displayed by the BBB publicly, are being manipulated. It renders the entire basis for using the BBB as a resource for determining business reputation to be completely flawed.

From what I hear from others in the EU, having automatic warranties by law might be a better answer. Is anyone able to weigh in on how well that works in practice?

Reply Parent Score: 2

RE[4]: Execution
by ezraz on Fri 23rd Sep 2016 12:37 in reply to "RE[3]: Execution"
ezraz Member since:
2012-06-20

"That hiss issue has been reported all the way back to the first iPhone! What's funny is that the 7 is so damn good you have to pull out hissing under load as a way to knock It! Lol what a joke.

No need to get jumpy. I just happened to have read that article a few seconds before logging into OSNews.

Apple has had plenty of design problems. The bending problems on the 6S; the antenna problem that could be resolved by purchasing a case; the issues people have been having with the touch screen; And the list goes on.

Saying Apple would never ship a defective product is absurd. Not only would they, they have already done it multiple times in the past. Samsung tried to take advantage of the latest blunder and blundered their own release, albeit a much bigger blunder. Nothing more, nothing less.
"


Yeah but I owned many of the products that you list as having defects, and they worked fine for me. And everyone else I knew. There was no recall. I think much is made about apple problems because they raise the bar higher, and they brag about their reliability and design more than the other companies.

People kind of expect every few Samsungs or LG's to just suck, they trade them in and get something else. People hold Apple to a higher standard, and pay more for that standard.

Reply Parent Score: 2

RE[3]: Execution
by darknexus on Tue 20th Sep 2016 13:03 in reply to "RE[2]: Execution"
darknexus Member since:
2008-07-15

Fwiw, I've never once heard my any of my iPhones hiss even under heavy load, nor generate any other electronic noise for that matter. Plenty of other devices I've had have had this issue, but my iDevices and Macbook Air have been free of it.

Reply Parent Score: 2