Linked by Thom Holwerda on Wed 18th Oct 2017 10:42 UTC

I was in the Grand Central Station Apple Store for a third time in a year, watching a progress bar slowly creep across my computer's black screen as my Genius multi-tasked helping another customer with her iPad. My computer was getting its third diagnostic test in 45 minutes. The problem was not that its logic board was failing, that its battery was dying, or that its camera didn't respond. There were no mysteriously faulty innerworkings. It was the spacebar. It was broken. And not even physically broken - it still moved and acted normally. But every time I pressed it once, it spaced twice.

"Maybe it's a piece of dust," the Genius had offered. The previous times I'd been to the Apple Store for the same computer with the same problem - a misbehaving keyboard - Geniuses had said to me these exact same nonchalant words, and I had been stunned into silence, the first time because it seemed so improbable to blame such a core problem on such a small thing, and the second time because I couldn't believe the first time I was hearing this line that it was not a fluke. But this time, the third time, I was ready. "Hold on," I said. "If a single piece of dust lays the whole computer out, don't you think that's kind of a problem?"

The keyboard on the MacBooks and MacBook Pros is an unmitigated disaster. In pursuit of thinness nobody else is looking for, Apple severely crippled its most important Mac product line - and that's even without taking the Touchbar into account.

Thread beginning with comment 650014
To view parent comment, click here.
To read all comments associated with this story, please click here.
RE[2]: Apple has lost the plot
by darknexus on Wed 18th Oct 2017 17:00 UTC in reply to "RE: Apple has lost the plot"
Member since:

Their financial track record seems to indicate otherwise.

For now, yes. I don't necessarily expect that to last, especially for the Mac, if there isn't a major turn-around in that product line. Their iOS line is strong enough to hold them up for now but, if Apple haven't moved XCode to iPads before people get fed up with the way the Mac has been gimped, iOS won't survive too long afterward without the developers to maintain and create software for it. Of course I think Apple knows this, and I do expect a full programming environment on iOS sooner rather than later. At that point, I suspect they'll begin actively killing off the Mac rather than just crippling it.

Reply Parent Score: 1

tylerdurden Member since:

Yeah, but it seems some of you are confusing Mac, the product line, with Apple, the corporation.

Given the largest growth in Apple's history came from lines other than the Mac, and has had healthy profit growth, I'd wager that both Ive and Cook understand far better what made Apple "great." I see some people do not have gotten the memo that Apple and Mac are no longer intrinsically the same as was the case over a decade and half ago, and they're still dealing with Apple as a traditional systems company, not a commodity consumer ecosystem.

Reply Parent Score: 4

boudewijn Member since:

I got an ipad pro last weekend. In the first few hours of trying to use it, it crashed six times. It also managed to show the icons in portrait mode and the rest of the gui on landscape mode. And that's just bugs -- the user interface isn't just ill-designed, parts of it are so bad it takes me back to X11 and Athena widgets.

Reply Parent Score: 3