A recent unusual rise in Seagate Barracuda 1 TB hard drive fatalities got the company’s attention as many customers were angry at the loss of their new drives. The Seagate forum was overrun with users asking for help and complaining of this “plague” that seemed to grip the drives made in Thailand and distributed to most major consumer countries throughout the world, but no one seemed to be able to find the answer– directly from Seagate or elsewhere. In response to the epidemic, the company has isolated the “potential firmware issue” responsible and has provided a firmware upgrade to those who purchased the drive. Though the data remains intact on the affected drives (the hard drives simply locked up and became unusable), Seagate is also offering free data recovery to anyone who bought the drive and lost data afterwards.
Drives Fail at High Rates, Seagate Offers Solutions
2009-01-20 Hardware 6 Comments
It’s always hard when you see something like this happen but kudos to Seagate to offer free data recovery. It’s encouraging when a company goes out of its way and offer help to their customers instead of cheap rebates or the cold shoulder.
The firmware upgrade offered by seagate is know to break many affected but working drives (don’t look at the seagate support articles, take a look at the forums – http://forums.seagate.com/stx/board?board.id=ata_drives). Seagate has deleted the download link to “validate” the firmware update and it’s not offering many details. And it’s still unknow what firmare versions are affected in some models.
As one of the affected customers, I must say that Seagate is not giving a great customer service.
And then, there’s the fact that some of the affected drives were affected by previous bugs that disabled the cache and made NCQ misbehave and have poor performance.
If you are planning to buy a new drive i recommend not buying seagate.
Edited 2009-01-20 23:20 UTC