Google breaks promise to provide 10 years of updates to Chromebooks
Google launched its Googlebooks platform a week ago, and a lot of people were wondering what this meant for Chrome OS and Chromebooks. Since Googlebooks and its Android-based Googlebook OS lack the management frameworks markets like schools require, Chromebooks will continue to be available for now, until such time Googlebooks catch up in that regard. However, in a support document, Google states that update support for all Chromebook devices will end in 2034:
ChromeOS devices will continue to receive regular updates and security patches through mid-2034. For qualifying devices purchased today whose 10-year support lifecycle extends beyond 2034, Google is committed to supporting your transition to Googlebook OS, with many devices offering direct migration paths.
↫ Google support document
Google promised 10 years of updates for all Chromebooks, and it’s now breaking that promise for anyone buying a Chromebook between now and whenever the last Chromebook rolls off the production line. Sadly, we live in a world where corporations are free to make and break whatever promises they want virtually free of consequences, and as society we’re so used to it that anti-consumer behaviour like this barely elicits a shrug.
Google does state that “many newer commercial Chromebook models will be capable of upgrading to Googlebook OS”, but that, too, is just another promise – and a vague, one at that – so who knows how many devices will actually be capable of upgrading out in the real world. On top of that, we have no idea if Googlebooks will just be yet another in a long line of quickly abandoned Google tablet/laptop projects, further adding to the uncertainty.
Stuff like this should not be legal.
