Apple Leads Industry in Customer Satisfaction

Newly published data from the American Customer Satisfaction Index show that Apple leads other personal computer manufacturers, beating out Dell, HP and others. On a 100 point scale, Apple merited a score of 83, according to the ACSI, a 2.5 percent year-over-year increase and a 7.8 percent increase from 1995, the first year the ACSI measured the PC industry. The annual ACSI is sponsored by the American Society for Quality and University of Michigan's M. Ross School of Business. It's derived from phone interviews with customers contacted by using digital-dial telephone samples. More than 70000 consumers are identified and interviewed annually.

Chairman Insists that Dell’s Troubles Are Short-Term Setbacks

You would have thought, in view of the week's events, that Michael Dell would show up at a greet-the-folks gathering here Friday looking like some whiter shade of pale. Not a bit: Appearing in a packed hotel ballroom during a brief stopover, the founder and chairman of the computer maker Dell seemed to glow a sort of sun-drenched pink as he defended his company and his actions. "There are a number of things a company might do in this situation - run and hide, wait for the regulators or claim it's not a problem," Dell told an audience convened by the local chamber of commerce. "We've exercised an abundance of caution. Beyond all the hysteria, we're doing the right thing for our customers, and they'll appreciate it in the long run."

Nintendo DS Opera Browser Hands-on

"The DS Browser ends up becoming a bullet point for the Nintendo DS system's capabilities. Yes, the Nintendo DS can now surf the internet. But after the novelty wears off, you probably won't want to", Craig Harris writes in his review. Craig was very kind to send us a DS screenshot rendering the mobile version of OSNews, although the browser seems to interpret "100%" of cell width as 800px wide instead of DS' 256px native resolution. Update: Craig sent us another shot, this time using the "small screen rendering" mode, which looked much better.

The Java XML Validation API

Validation reports whether a document adheres to the rules specified by the schema. Different parsers and tools support different schema languages such as DTDs, the W3C XML Schema Language, RELAX NG, and Schematron. This is a good guide to learn about this XML validation API and how Java 5 adds a uniform validation Application Programming Interface (API) that can compare documents to schemas written in these and other languages.

Review: Freespire 1.0

LinuxForums has a review of Freespire 1.0 (screenshots): "I was very pleased and impressed by the quality of this distribution. It is a pity that Freespire isn't completely "free" though, as you have to pay to use its preferred package manager. I really liked the fact that the distribution released an OSS version which didn't include the proprietary and restricted pieces of software. This should help Freespire in getting a better reputation among Linux users. Freespire is a nice distribution with a lot of handy tools and great ideas. It is comfortable and easy to use. In its non-OSS version it comes pre-installed with Java, flash plugins, multimedia support and even spell checkers within its web and email applications."

LinuxWorld Expo Wraps up

"Another LinuxWorld Conference & Expo has come and gone. More than 10000 attendees and 175 exhibitors passed through the Moscone Center in San Francisco. The show ended yesterday after a shorter schedule of talks and exhibits, including a session by kernel developer Greg Kroah-Hartman. Here's our final report, including more video goodness."

Microsoft Embeds Windows Live Links in New Vista Builds

Microsoft is set to deliver a new Windows Vista build - possibly Build No. 5506 - to testers some time in the next few days, according to Vista testers who asked not to be named. The forthcoming build will embed links to a number of Microsoft's Windows Live services. Microsoft is gunning to release the new build some time the week of August 14, testers said. That build may be 5506 or a slightly later build, they said. On a related note, two of Microsoft's security patches this month are for Vista.

Quad-Core Race Heats up

Ars' Hannibal takes a look at the announcements concerning quad-core processors from Intel and AMD. "The past few days have seen a burst of quad-core-related news items from both AMD and Intel. In this post, I'll take a look at announcements from both companies and try to put them in the larger context of the Intel-AMD rivalry." He concludes by saying: "This is a tough one to call, but don't expect a blow-out on either end. Also, the performance of the K8L core is the big wildcard, since it could go either way."

Quad Xeon 3.0GHz Mac Pro vs. Quad G5 2.5GHz Power Mac

BareFeats updated its Mac Pro test page with results from the 3.0Ghz version. Should you make the leap to the Mac Pro? "Should you buy a new Mac Pro or a closeout or refurbished Quad-Core G5? If cost is a factor and you use non-UB pro apps, then we think the Quad-Core G5 is still a valid choice. If you are running Universal Binary apps, can handle the cost of the new Mac Pro plus the expensive memory, and can tolerate the hidden gotchas of 'version 1' of the Intel towers, then you would benefit by making the leap to the Mac Pro. The main frustration in the short term will be the 5 week wait for the optional Radeon X1900 XT or the scarcity of correct memory from upgrade sources."

Why Open Source Matters to Apple

"The open source revolution has shaken the slowly crumbling foundations of closed source software, and while it hasn't taken over completely just yet, the tide is beginning to turn in its favor. Your normal everyday user may not really understand or appreciate what open source means, but that doesn't mean that they're not experiencing the effects of it."