Dell Knew Of Dozen Burned Laptops Before Recall, Records Show

Dell grappled with apparently severe overheating problems in scores of notebooks for at least two years before it announced a recall of 22000 notebooks last year, according to a source close to the company. The source allowed CRN to review documentation of investigations into the notebook problems, and the source said that documentation was supplied to Dell executives. The evidence, which included photographs of damaged notebooks, came to light in the wake of reports of one Dell notebook exploding in front of cameras during a conference in Japan.


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