Linked by Thom Holwerda on Sun 17th Sep 2006 21:22 UTC
In the News "Some buyers of Apple's new MacBook notebook are hopping mad about random restarts and heat problems that don't fit with Apple's image. Still, Dell might be happy to have Apple's current problem and a bit of its banked reputation. How long can a solid-gold brand take a beating and keep on ticking? Apple Computer will find out this quarter with the growing list of user complaints about its recently released MacBook notebook model randomly shutting down."
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RE[2]: Intel Boards
by Arun on Mon 18th Sep 2006 15:45 UTC in reply to "RE: Intel Boards"
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It's Apple's logo on the box, not Intel's. If there's a build issue (and clearly there is), the fault lies with Apple, because they should have performed better QA on their product.

You are making a fatal assumption, that enough QA will always find problems that occur in the field. No company on this planet can have a QA test matrix large enough to handle ever single scenario a customer can put a product through.

Problems can and do happen in the field no matter how good your engineering and system building proccess. Multi-symptom problems are hard to diagnose. Especially if there are marginal parts in manufacturing or the process itself.

You also cannot argue that you can ignore loads of complaints on the grounds that many are satisfied. That's just a cop-out.

So far there is no data that Apple is ignoring the problem. The internet forums are rife with stories of Customers getting an instant exchange at the store. There are some reports that Apple has been unsuccessful in fixing the problem multiple times but that stil means they are doing something about it. I costs Apple money to ship repair products back and forth.

Edited 2006-09-18 15:52

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