Linked by Thom Holwerda on Thu 5th Oct 2006 22:08 UTC
Xandros Here is OSNews' review of Xandros Desktop Home Edition Premium version 4.0 (a mouthfull). Xandros Systems was so kind as to provide OSNews with the top of the line version of their product, which includes, among other things, complete copies of Versora Progression Desktop, CrossOver Office, and various non-Free drivers and utilities. Read on for the complete review.
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RE[2]: Activation.
by sbergman27 on Fri 6th Oct 2006 13:34 UTC in reply to "RE: Activation."
sbergman27
Member since:
2005-07-24

"""I really don't get this ... Why would you dismiss a perfectly good product because of activation?"""

I can understand the sentiment. I used to have to work with software that required activation. In fact, I still do, but not nearly as often.

A significant amount of time (time that my client was paying for) went into activation, registration... and the inevitable *problems* with activating and registering. (When things go wrong, and they do, it can take *hours* to get the problem resolved and the program "activated" so that the customer can start using the thing that they have *ALREADY PAID FOR* and are now paying more for, by the hour, in support time!)

The companies requiring the registration are saying, in a rather explicit fashion, that they care more about the possibility that someone might steal from them than they do about inconveniencing their own customers.

So, while I find the concept of "activation" distasteful, I also have purely practical reasons for disqualifying any product that requires it... *if* I have an alternative.

As it happens, right at this moment I have a client that I set up with software that requires activation. I registered and the activation key was supposed to have been emailed to me two days ago. It wasn't. Time to get on the horn and get the company, which in this case sells accounting software, to cough one up.

I shouldn't be upset, I suppose. It's all billable time...

Edited 2006-10-06 13:35

Reply Parent Score: 2

RE[3]: Activation.
by StephenBeDoper on Fri 6th Oct 2006 16:18 in reply to "RE[2]: Activation."
StephenBeDoper Member since:
2005-07-06

(When things go wrong, and they do, it can take *hours* to get the problem resolved and the program "activated" so that the customer can start using the thing that they have *ALREADY PAID FOR*

++

I've jumped through the hoops due to a valid XP license failing activation on more than one occasion, with client's computers. But if it had been one of my own computers, then my reaction would have been "Flush 35 minutes down the toilet because of a broken anti-piracy system, or find an Anti-WPA crack... tough call."

and are now paying more for, by the hour, in support time!)

No kidding. I recently gained a small organization as a new client because several of their copies of *a certain popular Anti-Virus suite* kept de-activating themselves (and refusing to re-active, naturally). The response they got? "You're past the end of your free support period. If you want us to attempt to resolve this for you, that will be $35 minimum." They might as well have added "Oh, and would you like the number of our nearest competitor?"

Reply Parent Score: 1