Linked by Thom Holwerda on Tue 1st May 2007 13:08 UTC, submitted by Jack
Ubuntu, Kubuntu, Xubuntu After yesterday's unconfirmed rumour about Ubuntu being pre-installed on Dell machines, it has now become official. In a joint statement released today, Dell and Canonical announced that Dell will now offer laptops and desktop computers pre-installed with Ubuntu Linux 7.04. The computers will be sold via Dell's web site, said Canonical's director of operations Jane Silber. "We have worked with Dell to get Ubuntu fully supported and fully certified on Dell hardware," she said. "Ubuntu has the full endorsement of Dell." Update: Ubuntu Linux 7.04 Feisty Fawn review by Extremetech.
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RE: How bout support?
by macisaac on Tue 1st May 2007 16:40 UTC in reply to "How bout support?"
Member since:

Actually, when I used to do Linux support as a contractor for Sun, I used to hear some of the guys in the cubicles near us who did Windows support for another company.

I'd _MUCH_ rather do phone support for Linux than for Windows. "Ok sir, right click on My Computer and check for properties" "Click on your computer? How'm I supposed to do that??" ugh...

At least with a Linux install there's some chance that the tech might just say, ok, open a terminal, type ifconfig and tell me what number you see. [tech then proceeds to ssh in and fix problem]. And yes, asking the user for their password is fairly normal in this type of support, at least in my experience.

At the very least, it can be easier to just tell folks what to type in letter for letter than it is to have them clicking all around a graphical environment.

Reply Parent Score: 5

RE[2]: How bout support?
by butters on Tue 1st May 2007 18:30 in reply to "RE: How bout support?"
butters Member since:

Agreed 100%. I am so much happier supporting my computer illiterate family members on Linux than I was supporting them on Windows or even MacOSX. I can usually ssh and fix their problems remotely, and even in the worst possible case, when the problem is no networking, it is easier to spell out commands than to tell them to click on things and then tell me what they see. People are so bad at describing their options on a GUI dialog. The most difficult over-the-phone terminal support issue I encounter is explaining that the "vertical bar" is above the enter key while holding shift.

More importantly, I just don't get many calls anymore. My family's computers keep humming along, reading their gmail, importing their photos, and servicing themselves automatically. In a few weeks, to avoid the initial release hiccups, I'll do a round of calls to update them to all to Feisty. It really doesn't need to get that much easier, but it will anyway.

Reply Parent Score: 4