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Still haven't had anything work though.
Imagine a laptop that works find and has SP1. I uninstall CA antivirus and then install the CA Internet Security Suite.
I get a STOP = c000021a
I can't even boot safe mode. I thought safe mode is only meant to load just windows.
For some reason there is no system restore available and no minidump.
Backup and reload is the only course of action. (Imagine customer whining that they need there precious computer now).
One month old laptop and the only thing I did was uninstall and then install a program. How dodgy is that?!
If it was XP I could fix this.
Edited 2008-06-05 10:20 UTC
a repair install doesn't actually fix the problem of the blue screen it just resets everything for you to do it all again at a later date where you curse windows for not working correctly.
9 times out of 10 the problem is with some driver or update that's been installed recently.
The reason these features are misunderstood is because a lot of people who think they understand windows don't actually know more than the step by step process to do the task.
Now that they've changed the processes people hate the change. The MS user base is going to kill windows innovation (which they sorely need) by resisting.
I think the installer for vista is their best so far with all GUI menus for tasks we previously had to run from a command line. it has everything you need without having to hold onto cd's like 98, ghost.
No OS is better or worse if you just take the time to understand why rather than the how.
As a computer store repair tech i'm sure you've had a conversation similar to this many times:
"my computer isn't working anymore! FIX IT!"
"i'm sure i can help, what's the problem?"
"I don't know just fix it!"
Edited 2008-06-06 04:36 UTC







Member since:
2005-10-11
But with Vista, how can you do a repair install?
I work in a computer shop that mainly does service.
If a PC with XP is bluescreening and restarting I can often find a way to fix it sometimes, sometimes all it takes is a repair install.
With Vista I can never fix it because it repair tool says there is nothing wrong.
I have seen this many times. Often I can't find a minidump file.
What are techs meant to do?