Linked by Thom Holwerda on Wed 25th Jun 2008 22:47 UTC, submitted by Flatland_Spider
Windows We're really on the subject of software installation issues on OSNews lately, and this story, making its rounds on the internet, fits in quite well. Back in the day, during the antitrust lawsuits against Microsoft, Microsoft had to make a whole slew of corporate email public. In light of Gates' imminent withdrawal from Microsoft, SeattlePI dug up a little gem among these emails, one in which Bill Gates goes on a full-blown rant about the difficulties he had trying to download and install Windows MovieMaker, back in 2003.
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JonathanBThompson
Member since:
2006-05-26

This email indicates that regardless of all the naysayers, at least Bill Gates himself cares about quality enough to do something about it, to the best of his abilities in terms of his time and personal efforts. Unfortunately, it seems there's not enough like him that work for him to come up with proper consistency! I, too, would get very frustrated to have to deal with this all the time as a lead geek, and of course, his fortunes (which he probably doesn't care that much about, as it's moot) are affected by this, but, more than anything, his personal pride is.

Reply Score: 6

jabbotts Member since:
2007-09-06

Would he have cared if it hadn't inconvenienced him? Us techs have been picking up the pieces from this kind of mess for years but when we say anything, we're naysayers. Odd how there wasn't any improvement in either the "last sane place" add/remove or in the website design. I still have a long list of "update Q3243219" left in my add/remove and if these are updates, why don't they just replace the files they update rather than make an add/remove entry; it's not like we're going to remove them later else it wouldn't be an OS Update Patch.

The letter was a great read when it hit the news sights though. A bunch of the regulars elsewhere have been trying to find any evidence that it's a hoax but it keeps turning up on reputable servers.

Reply Parent Score: 3

BluenoseJake Member since:
2005-08-11

"Would he have cared if it hadn't inconvenienced him?"

No, he wouldn't have, because it would have worked. When was the last time you complained about something that works? Hows he supposed to know if something works if he doesn't try it?

Reply Parent Score: 2

Pro-Competition Member since:
2007-08-20

This email indicates that regardless of all the naysayers, at least Bill Gates himself cares about quality enough to do something about it, to the best of his abilities in terms of his time and personal efforts.


Do you mean that "the best of his abilities in terms of his time and personal efforts" is writing an e-mail? He was the boss, wasn't he? Did any of those complaints get fixed?

Who was in charge when the Registry became unusable? Who was in charge when the file system became unusable?

I'm mildly impressed that he at least recognized that those things were broken, but that just makes me angrier that after 10+ years they have done nothing to fix any of it!

Oh well, at least Bill felt better after caring enough to send a nastygram.

P.S. None of this is meant to be offensive to the poster I am replying to. It's just that 15 years as a Windows developer has done its work on my blood pressure.

Reply Parent Score: 1