Linked by Thom Holwerda on Tue 7th Oct 2008 10:27 UTC
Ubuntu, Kubuntu, Xubuntu Sunday we reported on an interview with an MSI manager, who stated that internal research had shown that the return rate for the Linux version of MSI's Wind netbook was four times as high as that of the Windows XP version. He claimed that the unfamiliarity of people with Linux was the culprit. This claim sparked some serious discussion around the net, but now MSI's statement is being repeated by Canonical, the company behind Ubuntu.
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RE[4]: GJ apologists
by google_ninja on Wed 8th Oct 2008 02:18 UTC in reply to "RE[3]: GJ apologists"
google_ninja
Member since:
2006-02-05


You know only that the return rate for Linux is four times whatever it is for Windows. Hence, if the return rate for Windows is insignificant (due only to failed hardware) ... then the return rate for Linux is quite low. If the return rate for Linux is really "in droves" as you thought ... then the return rate for Windows is also high


Return rates tend to be 0.7 - 0.8% for most electronics, if there is more getting returned there are QA issues, less and QA is too high. The article says "I can tell you that we sell about 150,000 to 250,000 MSI Winds a month". If we were to make a conservative educated guess on the actual numbers, 2.8% (0.7 * 4) of that is getting returned based on linux dissatisfaction, which works out to 42 000 - 70 000 per month, or 504 000 - 840 000 per year.

Those are very big numbers, even if they do make up a small percentage of the actual sales.

In other words, despite your dearest wishes to do so ... you actually can't actually make a case for a black mark against Linux out of this at all.


I love linux, and have been using it longer then i have used windows. I would think that it would be a good appliance os, i just dont think it is appropriate for home users. I don't think windows is appropriate either if that means anything.

Edited 2008-10-08 02:19 UTC

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