Linked by Thom Holwerda on Thu 19th Feb 2009 18:56 UTC
Hardware, Embedded Systems We may have reported earlier that Apple might finally face the headwind from the economic downturn, but that's not everything there's to this story. Recent data suggests - once again - that Apple customers are very, very satisfied with their Apple purchases. In other words, most current Apple customers are very likely to buy Apple again. Interestingly, ASUS and Acer did very well in the survey as well.
Thread beginning with comment 349863
To read all comments associated with this story, please click here.
Tells for itself
by Eagle101 on Thu 19th Feb 2009 19:10 UTC
Eagle101
Member since:
2007-03-07

Apple keeps rating the Highest in Customer Satisfaction because not only they high quality products, but they also take the time to make the process of buying and getting started with those products as easy as possible.

Now go ahead and talk about the Apple tax and how much more they charge, but as other websites and blogs have researched, if you compare the exact apple products with other 3rd party products, the prices are not huge difference.

Love it or hate it, they are doing a fabolous job at executing products and thus receiving highest customer satisfaction and at same time boosting sales in this weak economy.

And NO, I am not a Apple fanboy. I just speak the truths.

-Eagle101

Reply Score: 4

RE: Tells for itself
by poundsmack on Thu 19th Feb 2009 19:31 in reply to "Tells for itself"
poundsmack Member since:
2005-07-13

Apple also rates highest up there because no Mac user that is unsatisfied (with rare exception) ever admits it. They will defend their purchase to the death, and if its a 1.0 release form apple and is having issues (track pad on new Mac Book pro's) they will make excuses on Apple's behalf.

With that said, Apple also DOES in fact make a high quality product and I have been very happy with most of my Apple releated purchases. But Apple's "typical" (and i do stress typical) users would never admit that Apple has any faults, let alone unhappiness with their products. after all they have to appease Steve and make sacrafices to the volcano god to ensure it does not errupt.... wait, i think i got a little off topic, eh.

Reply Parent Score: 15

RE[2]: Tells for itself
by segedunum on Thu 19th Feb 2009 21:46 in reply to "RE: Tells for itself"
segedunum Member since:
2005-07-06

Apple also rates highest up there because no Mac user that is unsatisfied (with rare exception) ever admits it.

I was going to mention that but you've beat me to it. Sometimes when you've made a purchase, it's rather more expensive than anything else, you've been told that it is the height of fashion and build quality and you find out that it really isn't, you start making excuses for it. Not that many people admit to being suckered in and then disappointed and they cultivate the image further. You then have a core bunch of people who will never admit to there being problems.

All the Macs I have used over the last few years have been cheap, poorly put together PCs that have just about ran. Running hot, battery trouble and some dodgy displays that have had seen little stress. How else can they make their margins and convince you to fork out for Apple Care? I rate the pretty excellent HP laptops I've had over the years higher.

Reply Parent Score: 2

RE[2]: Tells for itself
by danieldk on Thu 19th Feb 2009 22:25 in reply to "RE: Tells for itself"
danieldk Member since:
2005-11-18

But Apple's "typical" (and i do stress typical) users would never admit that Apple has any faults, let alone unhappiness with their products.


I fully agree, and I am kinda surprised that you get away with it with such a high moderation score ;) . In the past I have bought a Mac Mini (Intel Core 2 Duo) and a MacBook (Intel Core 2 Duo). Aside from the fact that the MacBook is terribly extensive (and the fact that it is expensive makes you want to buy two additional years of warranty).

OS X is a subpar UNIX operating system. It does not have a decent package manager, and applications run slower than on other Unices (especially JDK 1.6 has been quite slow for me). Of course, there is MacPorts and Fink. But Fink packages were often old, and MacPorts packages often did not build. Coming from Linux and BSD systems, it was a huge step back. Of course, I am probably not the average GUI user.

Then, stuff breaks every few releases. First my printer stopped working on my Mini somewhere around 10.5.2. Even fresh installs, etc wouldn't help. The first print was ok, after that it would print garbage. My MacBook used to authenticate acceptably with eduroam, but around 10.5.3 stuff broke, and I could only authenticate with our local eduroam network out of 50 times. My Ubuntu-loving friends had no problem connecting to the network at all. Since 10.5.6 my OS X started locking up for a period of time one per hour of so. By now I have reinstalled my Mac Mini and am going to use it as a low-power Linux home server. I gave my MacBook to my significant other and bought an off-the shelf HP business notebook and installed Linux. All the small gotchas annoyed me so much that I have no OS X machines anymore. And I did try, for one year and two months.

Aside the quirks, it breathes of restrictiveness everywhere. For instance, I have an iPod touch, I want to sync it at my girlfriend's machine, and iTunes does not want to sync anything until I erase all my music. Likewise for her Nano on my machine. I can buy some application to work around this anti-feature. But frankly, I don't want to, it's my media player, so I decide what to put on it or with what computers I want to synchronize, not Apple.

Reply Parent Score: 4

RE[2]: Tells for itself
by rain on Thu 19th Feb 2009 23:01 in reply to "RE: Tells for itself"
rain Member since:
2005-07-09

But Apple's "typical" (and i do stress typical) users would never admit that Apple has any faults, let alone unhappiness with their products.


Are you kidding? Mac users has to be the whiniest and pickiest bunch there is (myself included).

Reply Parent Score: 5

RE: Tells for itself
by Soulbender on Thu 19th Feb 2009 19:38 in reply to "Tells for itself"
Soulbender Member since:
2005-08-18

Love it or hate it, they are doing a fabolous job at executing products and thus receiving highest customer satisfaction and at same time boosting sales in this weak economy.


And so is ASUS and Acer, it would seem.

And NO, I am not a Apple fanboy. I just speak the truth


If you say so.

Reply Parent Score: 4

RE: Tells for itself
by smashIt on Thu 19th Feb 2009 20:06 in reply to "Tells for itself"
smashIt Member since:
2005-07-06

Apple keeps rating the Highest in Customer Satisfaction because not only they high quality products


dying batteries
exploding batteries
cracking cases
bended cases
substandart displays
poisonous fumes out of your mac
disassambling mainboards
bad cooling design
overheating laptops


pick your favourite

Reply Parent Score: 4

RE[2]: Tells for itself
by DittoBox on Thu 19th Feb 2009 20:08 in reply to "RE: Tells for itself"
DittoBox Member since:
2005-07-08
RE[2]: Tells for itself
by mrhasbean on Thu 19th Feb 2009 22:31 in reply to "RE: Tells for itself"
mrhasbean Member since:
2006-04-03

dying batteries
exploding batteries
cracking cases
bended cases
substandart displays
poisonous fumes out of your mac
disassambling mainboards
bad cooling design
overheating laptops


pick your favourite


Firstly either learn to spell, get a spelling checker, or maybe use an OS that does an inline spell check.

That aside, name me a computer company that hasn't had these issues. I used to trade in 2nd hand computers and stopped buying non-Apple laptops because upward of 90% of the non-Apple machines would have cracked cases, hinges falling off, major cooling problems, and to top it all off they had fallen out of the ugly tree and hit every branch on the way down. Then there were the desktops with doors missing, cracked bezels, broken CD mechanisms, RUSTING cases.

In 28 years of using Apple products I have owned Apple II's (Plus, e and GS), a Mac 128 (which STILL runs), SE30, LC, 580, 5260, numerous G3 iMacs (in an office environment), iMac G4, iMac G5, 3 varieties of iBooks and still have 2 x Minis (1 x G4, 1 x Intel), an original 17" PowerBook and an Intel iMac. These computers have been used by me, my family and my staff. I live in a climate that can be extremely hot and humid, yet in those 28 years I have had 1 hard drive failure in the 580 (fixed under a recall program), 1 hard drive failure in the 5260 (fixed under warranty - both 580 and 5260 were Seagate hard drives), a motherboard in the iMac G4 (caused by a zap up the modem port in an electrical storm) and a PSU in the iMac G5 that failed within the Early Failure timeframe so they just sent me a new machine. The 17" PowerBook has no onboard sound because when it was 6 months old an employee tripped over the power lead and pulled it off a table, it landed on the corner of the case on a concrete floor with no damage other than the onboard sound. It does get a little hot but a $20 cooling base has sorted that issue, and it is not as bad as a Toshiba I used a number of years ago in a consulting role that actually blistered my leg.

During that 28 years I have also had numerous branded and generic PC systems as both servers and workstations, two of them are in use in my house / office now. We have regular PSU issues (and we have tried cheap PSU's right though to $250 units with little difference), have replaced numerous ethernet cards because they just die and have stopped buying internal CD drives for them because we know that if they aren't used for a few months they too just die - again over the years we have tried numerous brands to no avail.

Even accounting for the cost of the repairs we would have spent more per system in dollar outlay on the Macs than the PC's, BUT the cost of downtime alone would have covered the gap 10 fold.

Presently we remotely support a number of Windows and Linux networks, have a web design company and run a few sizeable eCommerce sites, all from Macs. The PC's we have are there to either test web compatibility with Internet Exploder or for my son to play games on. So please, have your little geeky hissy fit about batteries and whatnot, and the rest of us who actually use computers for real world applications where uptime and total cost of ownership are important will get on with using our "just keep working" Apples.

Reply Parent Score: 1

RE[2]: Tells for itself
by KrustyVader on Fri 20th Feb 2009 00:40 in reply to "RE: Tells for itself"
KrustyVader Member since:
2006-10-28

You may be right. But they have a good replace policy. My sister change her damage Ipod in Apple Argentina, when the equipment was bought in Canada and didn't have a ticket to prove it because it was a gift.

Reply Parent Score: 1

RE[2]: Tells for itself
by mbharat on Fri 20th Feb 2009 07:55 in reply to "RE: Tells for itself"
mbharat Member since:
2008-06-19

I am a satisfied apple user. But I pick crackinng cases and heating laptops from the list. I had to put a tape on the case to prevent the cracks from getting bigger. And I bought a $80 wireless keyboard and a $50 mouse to not touch any key or the trackpad on my macbook. It gets so hot. But I have to say, I find heat as common problem in most of the laptops I used. Even the recent acer machine I bought which has 22W AMD processor becomes hot.
End of rant

Reply Parent Score: 1

RE: Tells for itself
by backdoc on Fri 20th Feb 2009 02:46 in reply to "Tells for itself"
backdoc Member since:
2006-01-14

I've got no idea why you were modded down. I agree with you. I also don't see why you received so many dissenting comments either.

My experience has been as pleasant as you described, and then some. In addition to your comment, I would add that the online support has been fantastic.

If my mac has been trouble free, then how would I know about the online support, you ask? Well, it hasn't been trouble free. I had an issue with updates.

I'm not going to say that Apple is perfect. But, they are so far ahead to what I'm used to, it makes them easy to defend.

I've had a lot of Apple "firsts" recently. I visited my first Apple store about 6-8 weeks ago. I just bought my first Apple (< 1 month). And, I bought an iPhone at Christmas. So, I'm new to Apple products and service. And, I can say beyond all shadow of a doubt that Apple rolls out the red carpet for their customers. They treat you like they actually appreciate your business.

You do pay a premium for Apple products, but you get what you pay for in service before and after the sale, software and hardware.

My wife has a blackberry and my kid has the iPhone. There is absolutely no comparison. Do you pay more for the iPhone? Yep. Is it worth it? Yep. Does Apple do everything right? Nope. I wish my macbook pro had a control key on the right, a home key, an end key and an insert key. Will I get used to the keyboard? Maybe, maybe not. The point is that they aren't perfect. But, they are far superior in so many ways that I choose to not dwell on the negative. I'll bet I find work arounds for my keyboard issues.

Oh. And, Apple comes with all of my GNU apps: bash, grep, perl, python, sed, awk, screen, ssh, nfs, automount, X ..... all on outstanding hardware

Reply Parent Score: 4

RE: Tells for itself
by ashcrow on Sat 21st Feb 2009 16:09 in reply to "Tells for itself"
ashcrow Member since:
2008-02-02

They market really, really well. I've had my fair share of issues with Apple hardware before (I purchased a powerbook years ago and it 'went bad' multiple times) but their support was good. I spoke to a person who spoke my language in my own country and, even though I had to wait a week to get it fixed, somehow I felt better about the whole ordeal versus a lot of other makers. Do I run Apple products? No. I do respect how they treat (or at least treated) their customers.

Reply Parent Score: 1