Linked by Thom Holwerda on Mon 3rd Aug 2009 08:47 UTC, submitted by anonymous
Apple I think we just found out why we aren't hearing more stories of exploding and burning iPods. Ken Stanborough had to throw his daughter Ellie's iPod Touch outside, because it got too hot to hold, and he could see vapour. Within 30 seconds, he could see smoke, he heard a pop, and the Touch went 10ft into the air. After contacting Apple, the company denied liability, but offered a refund. However, Apple said that in accepting the money, Stanborough was not allowed to talk about the existence of the agreement - or else Apple would sue him. Update: Apple told Sky News Online that the letter with the gagging order is standard practice.

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Whenever I see stories...
by mrhasbean on Mon 3rd Aug 2009 10:26 UTC
mrhasbean
Member since:
2006-04-03

...like this I think about all those Windows PC's I've removed viruses from over the years where I've asked people things like "what have you been using the machine for" and "have you been keeping your virus scanners up to date" to be given answers like "I only use it for internet browsing and email" and "yes I update the virus scanner all the time" to find that there are numerous PTP apps, online poker games and every variety of instant messenger known to man, the firewall is disabled and the virus scanner was last updated in October 1998.

In other words, how much of the story are we hearing?

Had the cute innocent 11 year old inadvertently taken the thing into the shower, forced the wrong plug up it's tail, sat it on the sandwich press while she was making the sandwich to put in there, had it plugged in to charge while listening to it when she was out sun bathing on a hot humid summer's day?

The problem with these sorts of stories is that the "victims" will rarely if ever tell the whole truth because just as with the computer loaded with viruses they don't want to look like a complete idiot for doing the wrong thing in the first place - a factor the governing safety body considers when assessing these things. In a case like this there is no proof she wasn't doing the wrong thing, only her word and the word of her father, so Apple's response to offer a refund was from their position a fair and reasonable gesture, and for the exact reason demonstrated by this article - trial by the media without evidence - they require that the incident remains unpublicised.

Sadly the majority of the journalistic community overlook THEIR moral obligation to ensure there is evidence before openly attacking others - oh wait that's right - freedom of the press - hmmm. If there is evidence to prove this story then yes it can rightly be said that Apple have tried to suppress it. But there certainly isn't any evidence in the journalistic messterpiece that is the original article, and without evidence its just fud - believed only by those who themselves engage in posting it...

Reply Score: 4

RE: Whenever I see stories...
by drstorm on Mon 3rd Aug 2009 10:32 in reply to "Whenever I see stories..."
drstorm Member since:
2009-04-24

What can I say? Enjoy your iPod and don't get fooled by these FUD articles.

Hopefully you will not burn. ;)

Reply Parent Score: 3

RE: Whenever I see stories...
by andydread on Mon 3rd Aug 2009 12:39 in reply to "Whenever I see stories..."
andydread Member since:
2009-02-02

...like this I think about all those Windows PC's I've removed viruses from over the years where I've asked people things like "what have you been using the machine for" and "have you been keeping your virus scanners up to date" to be given answers like "I only use it for internet browsing and email" and "yes I update the virus scanner all the time" to find that there are numerous PTP apps, online poker games and every variety of instant messenger known to man, the firewall is disabled and the virus scanner was last updated in October 1998.

In other words, how much of the story are we hearing?

Had the cute innocent 11 year old inadvertently taken the thing into the shower, forced the wrong plug up it's tail, sat it on the sandwich press while she was making the sandwich to put in there, had it plugged in to charge while listening to it when she was out sun bathing on a hot humid summer's day?

The problem with these sorts of stories is that the "victims" will rarely if ever tell the whole truth because just as with the computer loaded with viruses they don't want to look like a complete idiot for doing the wrong thing in the first place - a factor the governing safety body considers when assessing these things. In a case like this there is no proof she wasn't doing the wrong thing, only her word and the word of her father, so Apple's response to offer a refund was from their position a fair and reasonable gesture, and for the exact reason demonstrated by this article - trial by the media without evidence - they require that the incident remains unpublicised.

Sadly the majority of the journalistic community overlook THEIR moral obligation to ensure there is evidence before openly attacking others - oh wait that's right - freedom of the press - hmmm. If there is evidence to prove this story then yes it can rightly be said that Apple have tried to suppress it. But there certainly isn't any evidence in the journalistic messterpiece that is the original article, and without evidence its just fud - believed only by those who themselves engage in posting it...


Blame the victims, blame the press. The rational of some of the die hard apple cultists is amazing to me. So Apple makes a faulty product (not on purpose), finds out its faulty, threatens with a letter for the customer to shut up and be silent and its the victims fault? Oh and the evil non Apple press for reporting something that does not jive with Apple. You rush to defend Apple in this situation is baffling.

Reply Parent Score: 9

RE: Whenever I see stories...
by gustl on Mon 3rd Aug 2009 12:54 in reply to "Whenever I see stories..."
gustl Member since:
2006-01-19

Well, let's look into the scenario a little.

Let us assume, the ipod was roughly handeled, dropped to the floor multiple times and thrown out of the window, stepped on, pissed on by a dog, a cat and a rabbit, then forgotten underneath a window with the sun heating it up to 80°C

That is no reason for any product to explode! I would expect any mobile product to possibly experience such treatment. It is allowed to be dead after such treatment, but never should it explode.
Investing more into Li-ion battery safety would do them good.

Reply Parent Score: 5

RE: Whenever I see stories...
by Ikshaar on Mon 3rd Aug 2009 16:54 in reply to "Whenever I see stories..."
Ikshaar Member since:
2005-07-14

...The problem with these sorts of stories is that the "victims" will rarely if ever tell the whole truth

For Heaven's sake, it's a ipod, not a nuclear device. Safety means it's safe even if not use properly.

Would you say lead paint on toy is ok because it's not made for oral consumption ?!! of course not. Safety extents beyond the normal use.

Plus the number of battery related incidents should give you a hint that leakage in those battery is a real concern. Unless Apple cut corner and use cheap battery, I don't blame them either, we need new batteries, safer and more efficient.

Reply Parent Score: 5

RE: Whenever I see stories...
by Phloptical on Mon 3rd Aug 2009 23:05 in reply to "Whenever I see stories..."
Phloptical Member since:
2006-10-10

So you really think the Touch exploding was due to malicious intent on user's part? Obviously it's so easy to open the case and hack away at an ipod touch for no apparent reason.

How's that kool-aid tasting?

Reply Parent Score: 2