Linked by Thom Holwerda on Thu 29th Oct 2009 17:51 UTC
We all know that Microsoft doesn't actually make computers. It makes the software, and then lets an almost infinite amount of manufacturers build computers that can run its software. These manufacturers often make a mess of things, delivering computers filled to the brim with crapware. What would happen if Microsoft made computers? Well, for one, they would be void of crapware. Two, they would help users install the software they want before leaving the store - including software from competitors.
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Member since:
2006-07-25
yes in the same way if i walked into an apple store and asked them to remove Mac OSX and install Windows 7. If you wanted Ubuntu why would you go to a competitors shop? Microsoft Sell the OS with support from third party hardware. It's not like going into PCWorld or the sony shop.
I think this is a welcome move, more OEM's need to take notice, if there is a razor on profit then offer crapware supported software deals and non crapware laddened PC's I have seen buried sony did add the option to have crapware removed for a fee.
I think the primary thing which will define the success of the Microsoft store is there ability for resolve problems. A bonus to the apple store is that when something goes wrong i can walk in and see someone about it, a bonus which has big pulling power, the complete support package.
What would happen if i were to purchase a sony / toshiba etc.. laptop and it breaks down after 6 months? Are they going to say, please find the sony / toshiba helpline or are they going to try and resolve it for me. If joe public brings in his laptop which is crashing etc because it has a windows problem, will Microsoft fix it? If the answer to the above is yes and yes then i think the Microsoft stores have the potential to do very well.