Linked by Howard Fosdick on Sat 24th Nov 2012 17:52 UTC
Editorial Do you depend on your computer for your living? If so, I'm sure you've thought long and hard about which hardware and software to use. I'd like to explain why I use generic "white boxes" running open source software. These give me a platform I rely on for 100% availability. They also provide a low-cost solution with excellent security and privacy.
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Comment by BeamishBoy
by BeamishBoy on Sat 24th Nov 2012 20:45 UTC
BeamishBoy
Member since:
2010-10-27

There's a lot about this article that I disagree with, but this one in particular is a doozy:

Some would answer: support. But what kind of support do you get from a vendor that you can't get from the Internet

Well, how about (a) access to engineers who know what they're talking about, and (b) a guarantee that if a problem can't be solved over the phone, we'll have engineers on-site within an hour for as long as it takes until the problem is solved?

Some companies need that level of support because they've got billions of dollars at stake.

Reply Score: 7

RE: Comment by BeamishBoy
by Alfman on Sat 24th Nov 2012 21:36 in reply to "Comment by BeamishBoy"
Alfman Member since:
2011-01-28

BeamishBoy,

"Well, how about (a) access to engineers who know what they're talking about, and (b) a guarantee that if a problem can't be solved over the phone, we'll have engineers on-site within an hour for as long as it takes until the problem is solved?"

Although implied by the article, I don't know if it's really fair to compare free OSS support versus paid commercial support. If you need paid support, then pay for it, if free support is good enough, then it's good enough. It probably depends alot on how a particular company feels with outsourcing rather than having staff capable of managing all critical IT operations. Ether way, you can often get unpaid support on proprietary products and paid support on open source ones.

Reply Parent Score: 10

RE[2]: Comment by BeamishBoy
by BeamishBoy on Sun 25th Nov 2012 16:41 in reply to "RE: Comment by BeamishBoy"
BeamishBoy Member since:
2010-10-27

Although implied by the article, I don't know if it's really fair to compare free OSS support versus paid commercial support.


I wouldn't disagree with you. I do, however, disagree with the author of the article since this is precisely what he implied.

Reply Parent Score: 2