Linked by KLU9 on Mon 18th Mar 2013 09:22 UTC
Apple Every year on World Consumer Rights Day (March 15), government-controlled China Central Television (CCTV) broadcasts a special report (in Chinese) damning companies for abusing Chinese consumers. This year the targets included Apple. Apple was accused of giving Chinese consumers worse service than customers in other countries, specifically of giving them replacements that included cases from their old phone, while customers in the UK would get a 100% new product.
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RE[3]: Pricing in China
by David on Tue 19th Mar 2013 22:35 UTC in reply to "RE[2]: Pricing in China"
David
Member since:
1997-10-01

So if that's true, then what Apple is really doing is trying to offer the Chinese exactly the same service as the rest of the world gets.

Reply Parent Score: 2

RE[4]: Pricing in China
by someone on Wed 20th Mar 2013 00:55 in reply to "RE[3]: Pricing in China"
someone Member since:
2006-01-12

No, because you wouldn't be getting an iPhone warranty replacement with the old back panel anywhere else. This is strictly something Apple does in China to get around a Chinese law.

Reply Parent Score: 3

RE[5]: Pricing in China
by David on Wed 20th Mar 2013 01:04 in reply to "RE[4]: Pricing in China"
David Member since:
1997-10-01

That's true, but you also wouldn't get the warranty period to reset whenever you made a claim on the warranty anywhere else. That's just crazy. It give people an incentive to make specious warranty claims just to extend their warranty. If I were Apple, I'd try to get around it too.

Reply Parent Score: 2