Linked by Thom Holwerda on Wed 18th Oct 2017 10:42 UTC
Apple

I was in the Grand Central Station Apple Store for a third time in a year, watching a progress bar slowly creep across my computer's black screen as my Genius multi-tasked helping another customer with her iPad. My computer was getting its third diagnostic test in 45 minutes. The problem was not that its logic board was failing, that its battery was dying, or that its camera didn't respond. There were no mysteriously faulty innerworkings. It was the spacebar. It was broken. And not even physically broken - it still moved and acted normally. But every time I pressed it once, it spaced twice.

"Maybe it's a piece of dust," the Genius had offered. The previous times I'd been to the Apple Store for the same computer with the same problem - a misbehaving keyboard - Geniuses had said to me these exact same nonchalant words, and I had been stunned into silence, the first time because it seemed so improbable to blame such a core problem on such a small thing, and the second time because I couldn't believe the first time I was hearing this line that it was not a fluke. But this time, the third time, I was ready. "Hold on," I said. "If a single piece of dust lays the whole computer out, don't you think that's kind of a problem?"

The keyboard on the MacBooks and MacBook Pros is an unmitigated disaster. In pursuit of thinness nobody else is looking for, Apple severely crippled its most important Mac product line - and that's even without taking the Touchbar into account.

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darknexus
Member since:
2008-07-15

That's quite an impressive list of issues you've had. I never had any problem like that with Apple support, however the last time I had to call them was at least five years ago so that doesn't mean much. Considering what they've done to the Mac, I can easily imagine the same thing being done to their support department. I suppose they're so occupied with Tim Cook's "town square" crap that they've forgotten who actually buys their stuff.

Reply Parent Score: 0

nicholasj Member since:
2008-12-10

I've had one of those 2017 top spec 15inch Macbook Pros for a few months now. I've only had to replace it twice due to keyboard issues.

It's a perfectly acceptable notebook, as long as one always connects it to an external monitor and uses an external keyboard. ;)

Reply Parent Score: 5