Linked by Thom Holwerda on Thu 9th Feb 2006 18:07 UTC, submitted by Peter Parker
"Microsoft may not make flawless software, but its proprietary strategy is hard to fault. In particular, Microsoft has mastered desktop lock-in, undermining users' confidence in any alternatives and creating a slew of minor difficulties that irritate those who do switch. Two themes dominate the stories I hear about the tribulations of using and adopting non-Microsoft business desktops: the difficulty in finding compatible hardware and the stranglehold Microsoft Word has on users. In the last week, IT pros have shared their experiences with these two adoption inhibitors. They're representative of other stories I've heard."