Google’s Duplex will warn that calls are recorded

Since Google revealed a robo-caller that sounds eerily human earlier this month, the company has faced plenty of questions about how it works. Employees got some answers this week.

On Thursday, the Alphabet Inc. unit shared more details on how the Duplex robot-calling feature will operate when it’s released publicly, according to people familiar with the discussion. Duplex is an extension of the company’s voice-based digital assistant that automatically phones local businesses and speaks with workers there to book appointments.

At Google’s weekly TGIF staff meeting on Thursday, executives gave employees their first full Duplex demo and told them the bot would identify itself as the Google assistant. It will also inform people on the phone that the line is being recorded in certain jurisdictions, the people said. They asked not to be identified discussing private matters. A Google spokesman declined to comment.

This is a good step, and while the technology is awesome, I’m still quite reluctant about whether or not we really need this. Aside from the very legitimate use cases for people with disabilities, to whom this technology could be life-changing, I’m wondering just what regular users get out of it.


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