posted by Thom Holwerda on Tue 11th Jul 2006 17:14 UTC, submitted by alcibiades
IconMacintouch has done a hardware quality survey among owners of PowerMac G5s (3000 PowerMacs) regarding hardware quality, support quality, and more. The conclusion: "The Power Mac G5's 17% first-year failure rate remains far higher than the industry average of 5%. If Apple is to maintain its premium pricing, it should provide premium reliability. As things stand, high Power Mac prices must include high warranty service costs built-in. With an overall failure rate of 23%, a quarter of which occur outside of Apple's 1-year warranty, and an average of 1.29 repairs per affected unit implying repeat problems, Power Macs are neither cheap for Apple to service after the sale, nor cheap for buyers. Power comes at a cost." Ok. Run Forrest, run!
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