When I first started university, in the summer of 2003, my only laptop was an iBook running Mac OS X. My little iBook was a curiosity, and as it turned out, my entire university was focused solely on Windows and Office - which I always found rather painful seeing my university is the home of Andrew Tanenbaum, and as such, the birthplace of Minix. In any case, I was confronted several times with certain pieces of obligatory software that were Windows-only. I had to resort to my desktop machine, or friends' laptops, in order to complete some assignments.
Not too long after that, one of my friends, who studies at the Royal Military Academy, also wanted an iBook, and asked for my advice. I was very adamant to explain to him that choosing the iBook and Mac OS X would mean he would have to miss certain pieces of Windows software, and that interacting with his friends who had Windows laptops could prove problematic. He took note of the warnings, and bought an iBook. A few months later, he sold it. He explained he had underestimated the problems I warned him for.
Times have changed now, of course, and awareness of alternatives to Microsoft is bigger than ever. Still, problems arise, and even though support for the Mac has increased at my university, Linux support is still non-existent, and getting your Linux laptop connected to our ridiculously complicated wireless network is an exercise is mental control and anger management. I never succeeded, and stopped trying a few years ago. I don't blame Linux - I blame my university for not providing the proper guides, tools, and software to aid in connecting Linux laptops to their network.
I believe that a university, especially one as big as my own, should cater to its students. Students are generally on the forefront of technological changes, and are generally quite open to trying new things. Universities should promote such behaviour when it comes to technology - not stifle it.
This brings me back to the story discussed in the introduction. Humans are keen to place the blame somewhere, and some blame Dell for not warning its prospective buyers enough, some blame the woman for being an idiot - but I want to place the blame fully and squarely on the university for not helping its students properly. This is a desperate plea to all universities and other educational institutions (and especially my own): computers have become an integral part of teaching, so please help your students wherever you can, and don't constrain them by demanding everything in format Xyz. You are harming honest students this way.
The Madison Area Technical College has promised to help the woman to complete her classes, and will accept her material in whatever format she wants.