Linked by Thom Holwerda on Thu 1st Jun 2006 15:24 UTC, submitted by Tom Dickens
Apple "It's not that I despise Apple or the wonderful products it showcases year after year, but the fact that almost every first generation Apple product has serious quality assurance issues bugs me beyond belief. Let's take a look at two of Apple's most successful products, the company's portable music player and its notebook series."
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What annoys me...
by Simba on Thu 1st Jun 2006 16:31 UTC
Simba
Member since:
2005-10-08

Is not so much that Apple's first generation products have bugs. That's to be expected... But what really annoys me, is Apple's track record of denying the problems even exist. Of saying a notebook computer that runs so hot you can't use it on your lap is "normal and within specs". And of doing nothing to make things right for their customers who are already paying way above average for what a computer should cost, and therefore, should expect above average customer service, and an above average product. and their legal manuevering where they treat their customers like they are idiots. Do you know what I was told when I complained about the heat on my MacBook Pro and wass told it was normal? I said "A laptop you can't use on your lap is not normal" You know what he told me? "We aren't marketing them as laptops. We are marketing them as notebooks."

That statement, and the way Apple treats their customers who shell out $2,500 on systems, probably ensured Apple has lost me a customer forever.

As a side note, they have even started censoring their discussion forums when customers are complaining about problems on them. I have seen a few threads mysteriously just disappear that were complaining about heat problems and such with the MacBook Pros.

That's what annoys me to no end, and what is totally unacceptable. The fact that Apple pretends glaring and obvious problems don't exist, or are normal and within spec, and then refuses to make things right with their customers. Apple's customers are paying a premium price. They have a right to expect better customer service then they are getting.

Edited 2006-06-01 16:35

Reply Score: 5

v RE: What annoys me...
by tryphcycle on Thu 1st Jun 2006 16:51 in reply to "What annoys me..."
RE[2]: What annoys me...
by Simba on Thu 1st Jun 2006 17:12 in reply to "RE: What annoys me..."
Simba Member since:
2005-10-08

> Thay are NO hotter then a similar toshiba or dell with the
> same dimentions and processor!

Yes. they are.

> and how often do you put it on your lap? and for how long?

Oh lets see... 2 to 3 hours at a time during airport layovers? All the time when I am sitting on the couch?

> yea.... apple service sucks!

It does.

> stop the frigg'n whineing

Yeah.... You made your point. You are one of the Apple defenders who worships the one true god Steve Jobs and licks the ground he walks on. Cause we all know the holy institution of Apple is perfect in every way.

Give me a break. Apple has had problems like this all the way back since the horrible Apple III days. Do you remember the Apple III? The system that Jobs gave the engineers impossible specs to work with and told them they couldn't use a fan because it was "asthetically unappealing and noisy"? remeember what happened? The systems ran so hot they warped their motherboards and popped chips right out of their sockets over time.

Apple has always been more concerned with "designer computers" than with reliability and function. And the MacBook Pro is just the latest example of a problem that started way back with the Apple III.

Reply Parent Score: 2

RE[3]: What annoys me...
by Thom_Holwerda on Thu 1st Jun 2006 17:25 in reply to "RE: What annoys me..."
Thom_Holwerda Member since:
2005-06-29

what a frigg'n whiner!!!!! dude.... the MBPs do not get THAT hot... thay are NO hotter then a similar toshiba or dell with the same dimentions and processor! GIVE ME A BREAK! and how often do you put it on your lap? and for how long?

I have a MacBook Pro sitting right next to me here (loaned from Apple NL for review, I get to keep it for a month, and about a week of that month has already passed), and by god, that thing is RIDICOULOUSY hot. The MBP should have NEVER been released with this amount of heat. It is simply UNACCEPTABLE.

And stop that silly "it is not meant to be used on your lap" kind of nonsense. It is a damn LAPtop, and as such, I will use it as such. If not, I would buy an iMac, now, wouldn't I?

Reply Parent Score: 1

RE: What annoys me...
by Get a Life on Thu 1st Jun 2006 16:51 in reply to "What annoys me..."
Get a Life Member since:
2006-01-01

You really shouldn't use a laptop near your groin, regardless of the vendor. I don't really like Apple as a company, but I certainly wouldn't suggest that anyone cook their testes with another laptop just because Apple happens to apply thermal paste like whipped cream.

Reply Parent Score: 1

RE[2]: What annoys me...
by Simba on Thu 1st Jun 2006 17:39 in reply to "RE: What annoys me..."
Simba Member since:
2005-10-08

> but I certainly wouldn't suggest that anyone cook their testes...

I don't plan on ever having children anyway. So it's ok ;)

Reply Parent Score: 1

RE: What annoys me...
by The Baron on Thu 1st Jun 2006 18:37 in reply to "What annoys me..."
The Baron Member since:
2005-07-06

FWIW my Dell Latitude D505 that I have from work also gets very hot and can't use it on my lap either. I have yet to hear from about the issue. Clearly they are denying the problem exists! ;)

Reply Parent Score: 2

RE: What annoys me...
by JustAnotherMacUser on Thu 1st Jun 2006 19:28 in reply to "What annoys me..."
JustAnotherMacUser Member since:
2006-01-08

Apparently your not comfortable enough being a "early adopter" of new products, not everyone is.

I used Apple's products for over 21 years and I can tell you their products and customer support is above whatever else is available in the computer industry.

Sometimes you might get a person on a bad day, sometimes you may get a glitchy product, but in my experience it's rare and not widespread whatsoever.

In 21 years I only had a few hard drives and mice die on me. Only one virus 17 years ago, not one cent went to anti-virus software. I spend 99% of my lifetime using the computer instead of it using using me.

Some machines were not up to my expectations, some needed improvement, some couldn't be improved because it would result in not putting out a product at all.

But they always worked, and worked so well that these little glitches were well worth overlooking. The other option was the abortion of a PC running Windows with daily headaches, viruses, anti-virus software hobbling CPU's, update problems etc.

So you tried a Mac and it wasn't the picture of computer nirvana you expected, fine. But your onetime experience is no way reflective of what experienced users of both platforms know.

And it just so happens PC Magazine and Consumer Reports both report the same thing. Mac's are simply better overall.

Reply Parent Score: 3

RE[2]: What annoys me...
by Simba on Thu 1st Jun 2006 19:54 in reply to "RE: What annoys me..."
Simba Member since:
2005-10-08

> Apparently your not comfortable enough being a "early adopter" of
> new products, not everyone is.

I am very comfortable being an early adopter. What I am not comfortable with is Apple not standing behind their design / manufacturing defects and claiming no problem exist when it clearly does.

> So you tried a Mac and it wasn't the picture of computer nirvana
> you expected, fine.

You assume this is my first Mac. It's not. I've owned them in the past, and up until now, have been pretty happy.

> Mac's are simply better overall.

Macs are built with the same commodity components as PCs these dayss. They are not better. Only difference is that as Apple's manufacturing costs have gone down because of cheaper components, they have raised their prices to their customers instead of lower them like every other sensible computer maker has done.

Reply Parent Score: 3

RE[2]: What annoys me...
by rockwell on Thu 1st Jun 2006 20:40 in reply to "RE: What annoys me..."
rockwell Member since:
2005-09-13

//Only one virus 17 years ago, not one cent went to anti-virus software.//

I've spent not one dime on AV since 2001 -- not as long as your 17 years, but there are good, free, A/V softwares out there (AVG, Clam, Antivir, etc.) for Windows.

// I spend 99% of my lifetime using the computer instead of it using using me. //

99% of yer life has been spent in front a computer? You need to get out more.

Reply Parent Score: 3