Linked by Thom Holwerda on Fri 20th Apr 2007 18:59 UTC, submitted by danwarne
Windows Lots of Windows-related news today. Firstly, responding to customer demand, Dell has restarted selling new PCs with Windows XP installed on them. Secondly, Microsoft software will sell for just USD 3 in some parts of the world in an attempt to double the number of global PC users (probably not at all unrelated to this interesting figure). Lastly, Vista may only be three months old in the retail marketplace, but Microsoft is already seeking participants in the beta testing program for the next version of Windows Media Center, codenamed Fiji. Update: Microsoft denied the sales figures in China to News.com.
Thread beginning with comment 232704
To view parent comment, click here.
To read all comments associated with this story, please click here.
RE[4]: Clear sign
by kaiwai on Sat 21st Apr 2007 10:33 UTC in reply to "RE[3]: Clear sign"
kaiwai
Member since:
2005-07-06

Dell can and does achieve the same thing. In my experiences with both numerous HP machines and Dell machines, quality and reliability has been about the same, with a gradual increase in both areas in the past few years, particularly in terms of the quality of Dell's laptop offerings.


The many surveys put HP and Apple top the list, routinely swapping with each other for customer satisfaction, product quality, service quality and a list of other metrics.

Dell proved itself with the whole Sony saga; HP tested the Sony batteries, they weren't up to standard, so they sourced their batteries from another supplier. Dell, did they test the batteries? of course not! that would require money spent on QA! something that Dell would *never* do in a million years.

Thats what seperates the boys from the men; or in this case, HP/Sun/IBM from Dell. Dell pump out poorly tested cheap rubbish with very limited support.

How can you FUD about Dell and their service if you don't even own one?


How do you whether I own Dell products? you're rude enough to accuse me of lying? I actually own two Dell desktop systems and I can tell you that the time spent testing the software they bundled was very limited indeed. Running Solaris, its an acceptable machine, but for running Windows, its a nightmare (Windows XP SP2).

and btw, have you called HP's service yet? They have foreigners too, whoop-de-doo.


And again you make assumptions; I have talked to their service centre actually. I have nothing against the idea of having a call centre overseas; what I do have problems with is when they don't understand English to a reasonable standard.

Infact, I've actually had greater problems with phoning American companies who have their call centres located in the US, and the people on the phone unable to understand a New Zealand accent!

Reply Parent Score: 3

RE[5]: Clear sign
by Moochman on Sun 22nd Apr 2007 08:10 in reply to "RE[4]: Clear sign"
Moochman Member since:
2005-07-06

How do you whether I own Dell products? you're rude enough to accuse me of lying? I actually own two Dell desktop systems

My apologies, I did indeed wrongly make an assumption.

Dell proved itself with the whole Sony saga; HP tested the Sony batteries, they weren't up to standard, so they sourced their batteries from another supplier. Dell, did they test the batteries? of course not! that would require money spent on QA! something that Dell would *never* do in a million years.

Oh come on, now. Apple, Toshiba, IBM/Lenovo, Fujitsu, and Sony itself all had to recall their Sony batteries, as well; Dell just happened to be the first and most visible PC maker with the battery problem.

http://www.osnews.com/story.php/16066/Fujitsu-To-Recall-287000-Sony...

According to your logic, though, all of the above PC makers have horrible quality testing facilities; HP, on the other hand, was a knight in shining armor that was able to able to outdo all of them. Sorry, but that is just plain BS. If HP wasn't affected by the battery issue, it is because they had some other reason to choose another battery supplier, but not because their quality testing is oh-so-superior.

I owned an HP ZE5000 laptop from 2002-2006, and throughout that time, while it wasn't really unreliable, it also wasn't exactly what I would call the most solid laptop ever. It was shipped to me with the built-in speakers not even connected(!), so I had to ship it back immediately to get that fixed. Within half a year, the left touchpad button no longer worked. The hard drive crapped out on me exactly one month after my 3-year extended warranty ran out, so I ended up having to replace it myself. Finally, last September the laptop itself decided to die on my for no apparent reason; an out-of-warranty repair would have set me back $400, which really wasn't worth it since I could just get a used laptop off of eBay for that price (which I did). So much for quality assurance!

Look, maybe you've had bad experiences with Dell, so have I. But I really, really just can't agree with the premise of your argument, that HP's quality is somehow better, because in my experience it's just not true. They both use low-cost parts that you would probably never dream of using if you were building a PC yourself. End of story.

Edited 2007-04-22 08:20

Reply Parent Score: 2