Linked by Thom Holwerda on Sun 29th Apr 2007 22:32 UTC
Hardware, Embedded Systems "Dell today leaked a memo to the press, hoping to prove that it's serious about making a strong comeback. CEO Michael Dell penned the memo that went out first to employees and then shortly thereafter to the Wall Street Journal, once Dell's PR team gave the all clear. The e-mail made ample use of broad statements and rhetoric to rally troops around the Dell 2.0 concept, which has a revitalized Dell trying new things like being nice to consumers to get back in the hardware game. In particular, Dell will work to make its management, manufacturing, supply chain and customer service more efficient, CEO Dell said in the memo."
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Unless they change, no way
by RedIcculus on Mon 30th Apr 2007 13:37 UTC
Member since:

Even though their hardware is relatively inexpensive, I am not going to support them until they stop using Indian call centers. I am a tolerant person, but the cultural and language barrier is too deep to get even simple tasks accomplished by phone.

Reply Score: 1

Johann Chua Member since:

Phone support isn't that great with both customer and technician speaking the same native language.

Reply Parent Score: 2