Linked by Eugenia Loli-Queru on Fri 18th Jan 2008 10:38 UTC, submitted by glyphobet
Ubuntu, Kubuntu, Xubuntu Glyphobet writes "I've largely stopped reporting bugs to Ubuntu because of the condescending and dismissive attitude from their developers. Until Ubuntu's bug management culture starts to change, people like me, who can actually help make Ubuntu better, will be less and less likely to contribute."
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RE: Not sure why this is on OSNews
by Sabz on Sat 19th Jan 2008 01:14 UTC in reply to "Not sure why this is on OSNews"
Sabz
Member since:
2005-07-07

So a guy has a couple of bug reporting issues. Well, him and his friend. The way he states it, he makes it out to be the way the handle all issues - but I've had the opposite experience with fairly quick and helpful responses.

I do think he has a point that there was a lack of communication regarding the one f-spot bug, but he should have brought it up on a mailing list where there is a larger number of ears in order to address it. Sometimes just creating a bug entry isn't enough - they get 100s of these day, if not 1000s. Groups of people read mailing lists. Individuals check bugs.

yes an No, reporting the Bug in bugzilla an on the mailing list should be all it takes to get the Bug addressed but the Devs should still always look in bugzilla no matter what IMO

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