Linked by Thom Holwerda on Tue 7th Oct 2008 10:27 UTC
Ubuntu, Kubuntu, Xubuntu Sunday we reported on an interview with an MSI manager, who stated that internal research had shown that the return rate for the Linux version of MSI's Wind netbook was four times as high as that of the Windows XP version. He claimed that the unfamiliarity of people with Linux was the culprit. This claim sparked some serious discussion around the net, but now MSI's statement is being repeated by Canonical, the company behind Ubuntu.
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Distros
by Adurbe on Tue 7th Oct 2008 12:00 UTC
Adurbe
Member since:
2005-07-06

Windows is Windows
OSX is OSX
Linux is Ubuntu, SUSE, Mandrivia, Redhat, Slackware etc

People arnt givent the chance to 'learn linux' as each kind is different. Different to the point of being incompatible with one another but, even worse, they look and act differently! (kde, gnome fluxbox etc)

Now, before I get the inevitable 'its all about freedom and choice' argument;

most people dont care...

Blunt, but true. I have worked in support for windows systems. This is the OS they everyone has grown up with, yet still its a struggle to setup email! 'Linux' is just to different and you cant just turn to the person sitting next to you for help like you can with windows and to a lesser extent, macs

Reply Score: 7

RE: Distros
by darknexus on Tue 7th Oct 2008 12:12 in reply to "Distros"
darknexus Member since:
2008-07-15

Couldn't have put it better. Well stated.

Reply Parent Score: 1

RE: Distros
by l3v1 on Tue 7th Oct 2008 12:15 in reply to "Distros"
l3v1 Member since:
2005-07-06

yet still its a struggle to setup email


Thing is, they don't see that as a "problem", but they see it as a problem when it happens on i.e. Linux. Even the people who've "grown up" on Windows don't know a lot of things about Windows and its apps, they still oppose learning Linux. I've seen it happen. And it doesn't help that Linux is presented and/or perceived as being different, since they have a prejudice fully built up when they see one and they're not willing to even try anything.

Most average people are conservative in their learning habits - less bluntly: they don't want to spend time learning anything - but the computing landscape is an ever changing field. Look at how people still treat Vista (I'm speaking mostly of the UI part, that's what still confuses most average users).

I don't believe in a one size fits all OS. And I'm happy I can choose Linux. Most people don't give a damn. Thus, convincing them to use Linux is a very hard task. It's like convincing a gardener to buy your brand of shovel when he already had one for years. If it's free, that's even worse, since he'll suspect some scam. If it's better, that's no good either, since he'll say how come he's never heard of it before then. It's all just a game.

Reply Parent Score: 5

RE[2]: Distros
by Thom_Holwerda on Tue 7th Oct 2008 12:33 in reply to "RE: Distros"
Thom_Holwerda Member since:
2005-06-29

Even the people who've "grown up" on Windows don't know a lot of things about Windows and its apps, they still oppose learning Linux. I've seen it happen. And it doesn't help that Linux is presented and/or perceived as being different, since they have a prejudice fully built up when they see one and they're not willing to even try anything.


Thank you for illustrating the attitude problem concerning Linux so beautifully.

Linux people are quick to blame prospective users for not being willing to learn, for being stupid, for being anything whatever. Wrong attitude.

I work in a store, and when I'm assisting a customer who's trying to buy a piece of equipment from brand Xyz, but we don't stock that brand, or we're simply out of stock, I'll try my best to make this customer buy one of the other brands we have. This is a very delicate process.

I shouldn't make him feel stupid for clinging to brand Xyz. I shouldn't belittle brand Xyz. I should be honest about the alternatives we have, mention their shortcomings, and all the while, be understanding when it comes to his desire for his favourite brand Xyz. I only have to make one mistake, one wrong remark, and he'll walk out.

Linux people do none of the above. They ridicule Windows, its users, and put off prospective Linux users. THAT's the attitude problem.

And as long as Linux folk continue to display their moral superiority in such blatant ways (it happens here on OSNews all the time too) Linux will remain a fringe operating system on the desktop - no matter how ready or free it is.

Reply Parent Score: 6

RE: Distros
by mabhatter on Wed 8th Oct 2008 02:44 in reply to "Distros"
mabhatter Member since:
2005-07-17

"Windows is Windows
OSX is OSX
Linux is Ubuntu, SUSE, Mandrivia, Redhat, Slackware etc

People arnt givent the chance to 'learn linux' as each kind is different. Different to the point of being incompatible with one another but, even worse, they look and act differently! (kde, gnome fluxbox etc)"

I agree with that. Most of the Linux variants on netbooks are bad imitations of commercial distros. In the case of Eee, they use something that Xandros doesn't actually support, same with evernex and their gOS. Only Dell is going with an actual supported product from a mainstream distro.

"linux" was thrown on these because it was cheap, no other reason. Once Microsoft responded by dropping XP prices most manufacturers just don't care. I think Cannonical has the right idea, using a derivative of their main line but none of the OEMS seem to give a darn about it. Without a consistent environment, consumers won't get the help, support, or community they need. Most are expecting a "small Wintel PC" for their money... like people in my family willing to put up with sucky performance but run "full size" apps and rip DVDs on these.

I think this is why Apple was so strict about locking down iPhone for so long to curb customer's misunderstandings of what it was. It built a market of iPhone doing one thing.. being a phone first. Now the apps are really cool. At this point, Dell would be the netbook to go for, simply because they want to see a community form. If they can bring more stuff into the fold it might be good.

Reply Parent Score: 3

RE: Distros
by Alleister on Wed 8th Oct 2008 06:18 in reply to "Distros"
Alleister Member since:
2006-05-29

Linux distros are similar enough and with the widespread distros that don't specialize in certain hardware segments like low end notebooks, it is exactly kde or gnome.

There is no point in having Linux turned so crappy that it would be identical to Windows. Users that are so incapable that they can't configure settings with virtually identical config tools because one of them has a blue color scheme and another a green can't possibly be the measure. So what if that makes Linux a "professionals" choice... doesn't the rest of us deserve something aimed at our needs as well?

Reply Parent Score: 3