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I'm not a mechanic either, but if I need to tighten a screw I take the time to learn I need a screwdriver instead of going straight to TV when the shop assistant sells me a B&D drill.
Surely, this girl is well prepared for this information age :-) (actually, it is not funny at all)
I expect students to learn a few basics to be succesful in the info age. And that includes some basic computer knowledge, like "what is a browser", "different applications", "what is a file format", and so on.
Maybe I expect too much. Dumbness is much easier, isn't it?
But the problem here is that a computer is not a simple household appliance, is more than that. It's a complex tool, that you need to learn how to use.
If she bought a Dell computer, when arrived saw that it came with a Linux distro and that was not that she wanted, she could have returned it immediately. Since she didn't, she should have learnt how to use the tools that came with the Linux distro and how to install more.
Blaming her failing at school because of her computer having Linux distro installed instead of returning it and getting a Windows one, or learning how to use it... that's tells something not so flattering about her. And unfortunately probably about most of the common users.
Lets compare: someone buying a VCR, then blaming the manufacturer because it has different buttons and operating procedures that the previous brand they ownned, and you can't tape your shows? RTFM.
Edited 2009-01-20 10:54 UTC
If she was not a computer expert, she maybe should have gone to a store or asked a friend who knew more. "Say, I need a computer that can see the Internet, run Word and manage my school work."
There are real places where it is not the user's fault but this is not one of those cases. If someone buys a VM Beetle for hauling the family camping wagon or a Ford F150 for doing time trials against the ricers at the local quarter mile; yeah, that's the consumer's own fault.
I also have to wonder how this girl was all alone in this. She had no friends, family or local computer shop folk who could answer a question or two? She was taking IT related courses in college but none of the other students could help? What steps did she take previous to the purchase for research and after the purchase to solve her issues?
OK, it's a bad driver who blames their car and complains that the pedals, gearstick and controls are different when they should all be equally familiar. Same difference.




Member since:
2008-08-05
"...well, if the "end-user" has taken so little time to actually learn anything about the computer they use, to the extent that they think Internet Explorer IS the "Internet" and that MS Word is the only product that can type a letter, then yes...it's their fault.
Something about a bad mechanic blaming his tools comes to mind.... " equals ivory tower indeed.
Well, this girl is exactly that; not a mechanic. She doesn't give a damn what kind of engine the car is running on. She wants to use word, windows programs and internet explorer and that's it. Most users aren't interested in what a OS is and they're right; they have different priorities.